Kimberly Herrera
Summary
Highly motivated university student pursuing a degree in Criminal Justice. Possesses robust experience in customer service, data entry, and collaborating with students, ensuring effective communication and organizational skills. Adept at handling sensitive information with discretion and maintaining accuracy in documentation. Demonstrates a strong commitment to public service and a keen interest in supporting rehabilitative and corrective programs. Ready to apply a background in working with diverse populations to assist probation officers and contribute positively to the community.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
California State University, Fullerton: Student Business Services
02.2024 - Current
- Dedicated and detail-oriented Customer Service Representative with extensive experience at California State University, Fullerton's Student Business Services.
- Skilled in managing high-volume phone inquiries and providing exceptional support to students regarding financial accounts, billing, tuition payments, and financial aid disbursements.
- Demonstrated ability to resolve complex issues efficiently while maintaining high professionalism and empathy.
- Strong communicator with a track record of fostering positive relationships with students, staff, and faculty.
- Proficient in utilizing various student information systems and financial software to ensure accurate and timely service.
- Committed to enhancing the student experience through attentive and knowledgeable assistance.
- Actively involved in orientation tabling events and presentations, providing crucial information to incoming students and their families about financial processes and resources available at the university.
- Adept at delivering clear and concise presentations, addressing questions, and guiding students through initial steps to ensure a smooth transition to university life.
- Committed to enhancing the student experience through attentive and knowledgeable assistance, both over the phone and in person.
Student Assistant
California State University, Fullerton Capital Programs and Facilities Management
10.2021 - 05.2022
- Excelled within a fast-paced, service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds and provided exceptional customer service to clients.
- Received and dispatched maintenance requests from students, staff, and faculty at a large university campus.
- Responded to phone calls and emails regarding any sort of maintenance repair, request, emergency, or malfunction on campus. Handled critical requests and emergencies in a timely and prompt manner.
- Listened attentively to the caller's needs to ensure a positive customer experience and ensured that the client's comments, questions, and concerns were addressed.
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
- Maintained a respectful and sympathetic demeanor at all times, even with unhappy and unruly customers.
- Developed effective relationships with all colleagues through clear communication and collaboration.
- Assigned the correct employees and professionals to take care of their designated jobs and responsibilities.
- Created work orders for every issue that is reported to the Service Center. All service requests needed to have a work order created for them so that would be taken care of.
Education
Pursuing Bachelor's Degree - Criminal Justice
California State University, Fullerton
Associate Degree -
Middle College High School | Santa Ana College
06-2021
Skills
- Customer Service
- Interpersonal Communication
- Collaboration
- Documentation
- Mentoring
- Multitasker
- Excellent Verbal and Written Communication Skills
- Bilingual: Spanish
Timeline
Customer Service Representative
California State University, Fullerton: Student Business Services
02.2024 - Current
Student Assistant
California State University, Fullerton Capital Programs and Facilities Management
10.2021 - 05.2022
Pursuing Bachelor's Degree - Criminal Justice
California State University, Fullerton
Associate Degree -
Middle College High School | Santa Ana College
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