Kimberly Hickman
Knoxville,TN
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Summit Medical Halls Family Physicians
Knoxville, TN
08.2010 - Current
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Scheduled appointments with specialists on behalf of clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Phone Operator
Summit Medical Halls Family Physicians
Knoxville, TN
08.2010 - Current
- Used company's paging system to immediately contact specific personnel.
- Maintained accurate directory of all personnel and phone extensions.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Received incoming calls and paged individuals and departments over PA system.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Certified Medical Assistant
Summit Medical Halls Family Physicians
Knoxville, TN
08.2010 - Current
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
Education
AART Limited Radiology -
Radiology Education Seminars
03.2021
Certification Medical Assisting -
Tennessee Technical Institute of Knoxville
08.2010
Kearsage Regional High School
06.1983
Skills
- Insurance precertification processes
- Accurate documentation
- Anatomy and physiology terms
- Multi-line phone proficiency
- Patient scheduling
- Effective customer communication
Certification
Certified Medical Assistant
Licensed Limited Radiology Tech
Medical Experience
- CNA from 1986 - 1996
- Turning or moving patients.
- Gathering medical supplies.
- Bathing patients.
- Grooming patients by brushing their hair, teeth, shaving them, etc.
- Feeding patients and documenting their food and liquid intake.
- Checking vital signs such as blood pressure and heart rate.
- Answering patient calls
Timeline
Referral Coordinator
Summit Medical Halls Family Physicians
08.2010 - Current
Phone Operator
Summit Medical Halls Family Physicians
08.2010 - Current
Certified Medical Assistant
Summit Medical Halls Family Physicians
08.2010 - Current
AART Limited Radiology -
Radiology Education Seminars
Certification Medical Assisting -
Tennessee Technical Institute of Knoxville
Kearsage Regional High School