Kimberly Higgins
Browning,MT
Summary
At Siyeh Corporation, I excelled as a Casino Cage Cashier and Slot Machine Technician, demonstrating dependability and exceptional customer service. My proactive approach in training peers and enhancing operational efficiency, coupled with expertise in cash handling and machine maintenance, significantly improved customer satisfaction and team performance.
Overview
10
10
years of professional experience
Work History
Casino Cage Cashier
Siyeh Corporation
01.2018 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
- Ensured smooth operations by balancing drawer at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
- Contributed to a positive team atmosphere within the cage department, working collaboratively with coworkers toward shared goals of efficiency and accuracy.
- Safeguarded casino assets through diligent attention to detail, quickly identifying counterfeit currency or fraudulent activities when present.
- Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
- Reduced wait times for customers by consistently prioritizing speed without sacrificing accuracy in all transactions.
- Constructed strong relationships with repeat patrons, fostering trust while maintaining professionalism at all times.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Handled money, ticket and certificate exchanges for customers.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
Slot Machine Technician
Siyeh Corporation
01.2015 - 01.2018
- Maintained optimal machine performance by conducting routine inspections, cleaning, and preventive maintenance tasks.
- Conducted routine inspections to verify compliance with gaming control.
- Reduced response time for repair requests by coordinating effectively with other technicians and support staff members.
- Increased customer satisfaction by promptly troubleshooting and repairing slot machines during peak hours.
- Improved machine reliability through thorough testing after each maintenance or repair task performed.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Provided exceptional customer service, addressing player concerns and resolving issues promptly.
- Documented all completed work orders accurately, providing valuable data for future reference and trend analysis.
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Demonstrated flexibility in adapting to new technology advancements, learning how to maintain and repair a variety of slot machines from different manufacturers.
- Assisted in the installation of new slot machines, ensuring proper setup for seamless game-play experience.
- Explained game instructions and rules to customers.
- Patrolled assigned areas to verify players adherence to regulations and proper machine function.
- Cashed out jackpots of up to $40,000.00 and processed proper tax forms to uphold legal requirements.
Education
High School Diploma -
Browning High School
105 US-8905.2014
Skills
- Dependability
- Customer Identification
- Cash handling expertise
- Cash Drawer Balancing
- Currency Exchanges
- Customer Service
- Multitasking
- Attention to Detail
- Organizational Skills
- Teamwork and Collaboration
- Patience and Tact
Timeline
Casino Cage Cashier
Siyeh Corporation
01.2018 - Current
Slot Machine Technician
Siyeh Corporation
01.2015 - 01.2018
High School Diploma -
Browning High School
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