Summary
Overview
Work History
Education
References
Timeline
Generic
KIMBERLY HJERMSTAD

KIMBERLY HJERMSTAD

Catawba,SC

Summary

Dynamic and results-driven professional with a proven track record in client relations, sales coordination, and administrative support. Demonstrated leadership abilities have consistently driven teams to surpass sales objectives, contributing to overall company success. Core competencies include strategic communication, relationship management, and effective problem-solving.

Overview

18
18
years of professional experience

Work History

Client Relations | Sales Coordinator

JMC Food Equipment
01.2022 - Current
  • Coordinated between sales and marketing teams to create and distribute promotional materials.
  • Processed daily purchase orders efficiently, ensuring timely and accurate intake.
  • Collaborated with customers to review inventory, product descriptions, and account status.
  • Collaborated with various EDI platforms to streamline client communication processes.
  • Processed and managed sales samples, ensuring accurate tracking and organization.
  • Acted as the primary liaison between sales teams and customers in the southeast territory.
  • Compiled and maintained detailed reports on damages and logistics issues.
  • Resolved grievances with logistic carriers, ensuring compensation.
  • Coordinated supply orders across various locations, maintaining efficient stock levels.
  • Monitored supply costs and identified increases to maintain budget control.
  • Developed comprehensive Standard Operating Procedures (SOPs) to streamline client relations and sales coordination processes.
  • Managed and organized Google Drive to streamline document access and enhance team collaboration.

Marketing | Administrative Assistant

Moore Yacht Sales
12.2020 - Current
  • Developed and disseminated monthly newsletters using MailChimp.
  • Compiled newsletter analytics and distributed reports to brokers.
  • Facilitated communication between brokers and vessel documentation companies.
  • Coordinated and managed product displays at boat shows to enhance brand visibility.
  • Managed Google Business page and reviews to enhance online presence.
  • Organized and managed sponsorships and events, contributing to successful marketing campaigns.
  • Updated and maintained vessel listings on various platforms.
  • Collaborated with web developer to implement site updates.

Customer Service Manager | Office Controller

Cool Gear | Igloo Corp.
MA
03.2015 - 06.2020
  • Responded to customer service calls and emails, ensuring timely and effective resolution of inquiries.
  • Addressed and managed customer product complaints, maintaining strong client relationships.
  • Managed social media channels to address and resolve product issues.
  • Managed the packaging and shipping of products, samples, and prototypes.
  • Managed and maintained warehouse inventory to ensure optimal stock levels.
  • Coordinated meetings with representatives from UPS, USPS, FedEx, Staples, and W.B. Mason to ensure seamless office operations.
  • Collaborated with Quality Assurance to document trends and identify hazards.
  • Served as the primary liaison between the Cool Gear office and building management for maintenance issues, power outages, and office space bookings.
  • Managed the procurement and inventory of office supplies to ensure smooth operations.
  • Oversaw employee purchase transactions, ensuring precision and promptness.
  • Organized food services for meetings and attended to the needs of showroom-conference rooms.
  • Prepared and bound professional presentations for client meetings.
  • Planned and managed the scheduling of staff training programs.
  • Served as a Notary Public in Massachusetts, ensuring the authenticity of documents.
  • Created and oversaw a Barter/Trade program, achieving over $27,000 in gift cards and products for employee rewards and sponsorships.

Reporter | Journalist

The Enterprise Newspaper
MA
01.2015 - 04.2015
  • Engaged in weekly meetings with local Police Department to gather and confirm log details.
  • Covered weekly court events, providing comprehensive and factual reports for publication.
  • Reported on Mashpee School Committee meetings, ensuring accurate and timely coverage.
  • Conducted in-depth interviews with Senior Citizen Council members to gather insightful information for reports.
  • Reported on Mashpee Wampanoag Tribe meetings, ensuring comprehensive coverage and factual accuracy.
  • Authored front page news articles, delivering timely and impactful stories.

Event Hosting Company

Staging the Moments
MA
01.2008 - 01.2015
  • Consulted with clients to ascertain their event needs and budget, delivering tailored and memorable events.
  • Developed and executed detailed itineraries for events, ensuring smooth and seamless operations.
  • Coordinated and managed all aspects of event planning, staging, and execution to deliver successful events.
  • Facilitated communication between vendors to maintain event quality and timelines.
  • Oversaw the systematic breakdown and packing of all vendor products.

Photographer

Scott Doonan Photography
MA
03.2007 - 01.2015
  • Engaged with clients before photo sessions to discuss requirements and promote tailored photography packages.
  • Supported the photographer in arranging lighting and equipment.
  • Arranged subjects to optimize lighting conditions for photography.
  • Managed and directed children and animals to capture engaging and dynamic photographs.
  • Modified gels and light throwers to achieve desired lighting effects.
  • Crafted visually appealing sell sheets to promote various photography packages.
  • Reviewed images with clients post-shoot to ensure satisfaction and select final photos.
  • Curated and organized image displays to enhance visual appeal and drive sales.

Education

Some College (No Degree) - Business Administration And Management

Quincy College
Quincy, MA

References

Available upon request.

Timeline

Client Relations | Sales Coordinator

JMC Food Equipment
01.2022 - Current

Marketing | Administrative Assistant

Moore Yacht Sales
12.2020 - Current

Customer Service Manager | Office Controller

Cool Gear | Igloo Corp.
03.2015 - 06.2020

Reporter | Journalist

The Enterprise Newspaper
01.2015 - 04.2015

Event Hosting Company

Staging the Moments
01.2008 - 01.2015

Photographer

Scott Doonan Photography
03.2007 - 01.2015

Some College (No Degree) - Business Administration And Management

Quincy College

Similar Profiles

CREATE PROFILE
KIMBERLY HJERMSTAD