Kimberly Hodges
Fairfield,OH
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Quality Assurance Coordinator
BCM Inks
01.2024 - Current
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Improved product quality by implementing rigorous testing processes and protocols.
- Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.
- Ensured compliance with industry standards and regulatory guidelines for quality management systems.
- Investigated recurring customer complaints, determining source of customer complaints and non-conformance incidences and recommending solutions.
Color Lab Technician
Flint Group
03.2017 - 01.2024
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Provided exceptional customer service ensuring strong working relationships.
- Prepared color swatch samples in a timely manner for customer approval
Customer Care Representative
Flint Group
10.2007 - 03.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Fairfield Sr High School
Fairfield, OHSkills
- Quality Management Systems
- Strategic Planning
- Material Specifications
- Documentation Management
- ISO Standards
- Auditing Techniques
- Customer Focus
- Customer Service
- Internal Auditing
- SAP
Timeline
Quality Assurance Coordinator
BCM Inks
01.2024 - Current
Color Lab Technician
Flint Group
03.2017 - 01.2024
Customer Care Representative
Flint Group
10.2007 - 03.2017
High School Diploma -
Fairfield Sr High School
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