Kimberly Hoggard

Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Assisted patients with self-administered medications.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Provided safe mobility support to help patients move around personal and public spaces.
• Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
• Transported individual to events and activities, medical appointments, and shopping trips.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Participated in training programs to enhance product knowledge and customer service skills.
• Improved resolution time with effective problem-solving for customer complaints.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Educated customers about billing, payment processing and support policies and procedures.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• I worked as an LVN on a primary care nursing team
• Texas Center for Infectious Disease is a hospital for primarily treating patients with tuberculosis on a short- or long-term basis
• I was in close contact with the patient's attending physician for any new orders or change of condition
• Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
• Performed routine evaluations of each patient's status, needs, and preferences.
• Administered controlled narcotics, inserted IVs, and performed catheterizations.
• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.

• I supervise my PNA I and II as they interact with patients and observe their work throughout the shiftI have positive communication skills
• Most of the time I am able to de-escalate behavior emergencies in a safe manner by communication avoiding any type of restraint due to the rapport I have with my patients
• I work closely with the Doctor, RN and LVN completing tasks given to me in a timely manner.
• Reduced the risk of self-harm or injury to patients by implementing appropriate safety measures and close monitoring.
• Supported patient's emotional well-being, providing compassionate listening and empathetic responses during difficult moments.
• Documented patient progress meticulously in electronic medical records, maintaining accuracy and confidentiality as required by HIPAA regulations.
• Demonstrated adaptability by adjusting quickly to changes in patient needs or staffing levels within a fast-paced clinical environment.
• Participated in peer review processes to continually improve the quality of care provided within the psychiatric nursing assistant role.
• Contributed to a positive therapeutic environment through effective communication, active listening, and respectful interactions with patients and staff members.
• Assisted in the administration of psychiatric medications under the supervision of healthcare professionals, ensuring proper dosage and adherence to protocols.
• Promoted a culture of healing by consistently demonstrating empathy, patience, and understanding towards all patients regardless of their diagnoses or backgrounds.
• Created a sense of community among patients through organized activities and events that encouraged socialization and mutual support during treatment periods.
• Maintained a clean, safe, and therapeutic environment by adhering to proper infection control practices and following established safety protocols.
• Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.

• I provided exceptional customer service to our customers that came in to our store for purchasing items
• I helped our customers find what they needed or answered any questions they may have had about our products
• I also supervised all the cashiers on my shift
• I handled the money drawer and closed out all the cash registers at the end of my shift
• I opened the store and closed the store on various days
• I worked this job as I took off from nursing for personal reasons.
• Passionate about learning and committed to continual improvement.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proved successful working within tight deadlines and a fast-paced environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.

• I worked as a cook preparing meals for the public at a restaurant while taking time off from nursing for personal reasons
• I provided excellent customer service to our customers answering any questions they may have about our business.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

• Assisted physicians with prescription renewals, ensuring timely access to necessary medications for patients.
• I was responsible for giving medication to approximately 60 patients.
• Maintained compliance with state regulations and facility policies regarding controlled substances by adhering to strict storage, administration, and documentation procedures.
• Contributed to a safe nursing environment by adhering to infection control protocols during medication administration.
• Educated patients on potential side effects, enhancing their understanding of prescribed medications'' purposes and risks.
• Evaluated the effectiveness of prescribed medications by analyzing laboratory results and patient feedback, adjusting treatment plans as needed to maximize benefits.
• Enhanced patient satisfaction with compassionate care and effective communication during medication rounds.
• Promoted continuity of care by effectively communicating any changes in patients'' medications or conditions to other healthcare professionals involved in their treatment plan.
• Examined and observed patients to detect injuries or symptoms requiring immediate medical attention.
• Reduced medication errors through meticulous attention to detail in the administration process.
• Measured and recorded patients' weight, height, blood pressure, pulse and respiration.
• Collaborated with pharmacists on optimizing therapeutic regimens through drug selection and dosing adjustments based on specific patient needs and responses to treatments.
• Provided support during emergency situations involving medications, such as administering lifesaving drugs or managing adverse drug reactions under pressure.
• Answered patient call signals, intercom system notifications and signal lights to determine patients' needs.

• I was a charge nurse for our Medicare hall and a regular hall
• I performed assessments on all patients and documented findings
• I was in close contact with the attending doctors notifying them of any change of condition of the patients
• I monitored vital signs and patient ADLs and documented
• I was in charge of wound care on my patients and have knowledge of monitoring, changing, and redressing of wound vacs.