Trent Paver
Kaysville,UT
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
General Manager
Burt Brothers Tire & Service
10.2011 - Current
- Developed and Implemented operational strategies, now used company wide.
- Led a high-performing store recognized for both sales excellence and customer satisfaction.
- Fostered a positive work culture through teamwork, open communication, and a focus on continuous improvement, ensuring a motivated, high-performing team.
- Mentored and developed employees at all levels, helping them achieve personal growth and career advancement, including promoting entry-level staff to management roles.
- Thrived in a fast-paced, high-volume environment, maintaining strong operational efficiency while exceeding customer service expectations.
- Successfully navigated customer concerns and transformed potential issues into opportunities for loyalty, helping drive positive customer reviews and long-term retention.
Varsity Assistant Coach
Davis High School
01.2012 - 07.2018
- Successfully coached a high school rugby team to two state championship matches, demonstrating leadership, strategic planning, and team-building skills critical for managing multiple teams and driving performance.
- Developed training programs that enhanced individual player skills and team performance, focusing on collaboration, discipline, and resilience—key values for managing diverse teams.
- Cultivated a positive team culture built on growth, accountability, and respect, resulting in high player retention and consistent team success, similar to fostering a strong work culture.
- Managed diverse personalities and skill levels, adapting strategies to maximize each player’s potential and elevate the team’s overall performance.
Education
High School Diploma -
Davis High School
Kaysville06.
Skills
- Leadership Development
- Strategic Planning
- Team Building
- Operational Efficiency
- Sales Growth
- Customer Satisfaction
- Performance Management
- Financial Oversight
- Cross-functional Collaboration
Accomplishments
- Mastered Pinnacle Performance Training "Jedi", enhancing leadership abilities, sales processes, and customer communication.
- Increased Google rating from 4.3 to 4.6 through enhanced customer service and team training initiatives.
- 2016 Rugby Utah State Championship - High School DII
- 2017 Rugby Utah State Championship Runner up - High School DII
- Promoted from entry-level to General Manager within 8 years, demonstrating consistent growth and leadership.
- Developed and Optimized labor efficiency through a strategy that was implemented company-wide, resulting in savings of hundreds of thousands of dollars while maintaining productivity and staying under the labor cap.
Timeline
Varsity Assistant Coach
Davis High School
01.2012 - 07.2018
General Manager
Burt Brothers Tire & Service
10.2011 - Current
High School Diploma -
Davis High School
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