Kimberly Holland
Bend ,OR
Summary
Talented Client Executive eager to maximize sales success and drive business growth. Veteran relationship-builder and conflict-manager with strong communication and organizational abilities. Leverages 20 years of experience to position organization for success.
Overview
20
20
years of professional experience
Work History
Client Executive Public Sector
Verizon Wireless
07.2022 - Current
- Assisted customers with product selection based on individual needs and preferences.
- Completed daily logs, tracked data and managed clients' book of business.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Prepared sales presentations for clients showing success and credibility of products.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Senior Account Manager Public Sector
Verizon Wireless
07.2016 - 07.2022
- Sold new products and services and developed new accounts to maximize revenue potential.
- Analyzed key competitors to respond to competitive threats.
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Educated clients on new products or services to increase customer engagement with brand.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Senior Business Account Manager
Verizon Wireless
02.2009 - 08.2016
- Negotiated prices, terms of sales and service agreements.
- Consulted with businesses to supply accurate product and service information.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Senior Business Account Manager
Verizon Wireless
02.2004 - 08.2009
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
Education
Associate of Arts -
El Camino College
Torrance, CASkills
- Sales proficiency
- Account Management
- Solution management
- Technical understanding
- Relationship Management
- Networking strength
- New Business Development
- Consultative Selling
- Customer consultations
- Prospect qualification
Timeline
Client Executive Public Sector
Verizon Wireless
07.2022 - Current
Senior Account Manager Public Sector
Verizon Wireless
07.2016 - 07.2022
Senior Business Account Manager
Verizon Wireless
02.2009 - 08.2016
Senior Business Account Manager
Verizon Wireless
02.2004 - 08.2009
Associate of Arts -
El Camino College
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