Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Hollins

Gresham

Summary

Dynamic professional with extensive experience at NW Compassion Medical Center, excelling in customer education and product knowledge. Proven ability to enhance patient comfort and satisfaction through empathy and exceptional service. Skilled in inventory management and sales proficiency, fostering repeat business and a welcoming atmosphere. Committed to maintaining cleanliness and hygiene standards.

Overview

12
12
years of professional experience

Work History

Budtender

NW Compassion Medical Center
01.2025 - Current
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Weighed, prepared and packaged different types of products.
  • Restocked supplies and arranged displays.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.

Home Health Care Assistant

Aging and Disability Services
06.2024 - Current
  • Adapted caregiving approaches based on individual patient preferences, respecting unique cultural backgrounds or beliefs.
  • Improved patient comfort by providing compassionate and attentive care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Documented daily observations and progress in patient records, maintaining accurate information for healthcare team reference.
  • Coordinated with other caregivers to provide seamless assistance transitions between shifts or visits.
  • Assisted with wound care as needed, following strict infection control protocols to expedite healing processes.
  • Monitored vital signs and reported any abnormal findings to the supervising nurse promptly.
  • Administered medication as prescribed, ensuring proper dosage and timely intake.

Manager

Express Catering
08.2013 - 03.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

Diploma - Business

Hammond High
Hammond, IN
06.1995

Skills

  • Supporting medical patients
  • Product merchandising
  • Patience and empathy
  • Customer education
  • Restocking inventory
  • Product knowledge expertise
  • Cleanliness and hygiene
  • Sales proficiency
  • Counting money

Timeline

Budtender

NW Compassion Medical Center
01.2025 - Current

Home Health Care Assistant

Aging and Disability Services
06.2024 - Current

Manager

Express Catering
08.2013 - 03.2017

Diploma - Business

Hammond High

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