Kimberly Huffman
Commerce,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated law enforcement professional with extensive experience in police communications and emergency response coordination. Expertise in ensuring the seamless flow of accurate information during critical situations while fostering a reliable and collaborative team environment. Recognized for adaptability and a strong commitment to crisis management, consistently delivering clear and effective communication under pressure. Committed to enhancing public safety through proactive engagement and strategic problem-solving.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Police Communications Officer
East Texas A&M University Police Department
10.2015 - 03.2026
- Managed communication systems to enhance incident reporting and response coordination.
- Managed radio transmissions to ensure seamless communication between officers and dispatch.
- Streamlined documentation process for service calls and police reports.
- Assisted in emergency situations by conveying essential information to first responders.
- Collaborated with public safety agencies to strengthen cooperative response efforts.
- Onboarded new staff regarding communication protocols and operational procedures for improved efficiency.
- Performed regular system assessments ensuring functionality of communication equipment and software.
- Created training materials enhancing knowledge retention among team members regarding communication tools.
- Strengthened public safety by promptly coordinating emergency services response to incidents.
- Recorded detailed logs of calls and incidents, ensuring clarity in documentation and reporting
- Streamlined workflow processes by updating call center software with relevant data input features.
- Handled high-pressure situations with composure, delivering precise information to first responders during critical incidents.
- Oversaw non-emergency call responses, steering callers towards appropriate resources or departments as needed.
Food Service Worker
Gunfighter's Club - Mountain Home AFB
07.2014 - 02.2015
- Executed meal preparation and service adhering to health and safety regulations.
- Controlled kitchen equipment preserving cleanliness and reliable performance.
- Cashier
- Partnered with team members to enhance efficiency in food service operations.
- Operated kitchen equipment efficiently to maintain workflow during peak service hours.
Cashier
Fix N Feed
03.2013 - 08.2013
- Worked alongside team members to improve checkout efficiency.
- Processed returns and exchanges adhering to established company guidelines.
- Educated new staff on cash handling and customer service protocols.
- Tracked inventory levels ensuring timely shelf restocking for sales support.
Special Education Teacher Aide
Rains ISD
11.2012 - 06.2013
- Enhanced student learning experiences by assisting special education teacher. Supported academic progress through note-taking and participation assistance for students.
- Delivered one-on-one support for students during academic tasks, reinforcing understanding and assignment completion.
- Supported special education teachers in classroom management and lesson execution.
- Assisted students in cultivating social skills through planned activities and interactions.
Credit – SOS Coordinator and Cashier
Lowe's Home Improvement
03.2009 - 06.2012
- Protecting sensitive information
- Analyzing special order sales discrepancies
- Systematizing and filing tax-exempt files
- Encouraging colleagues to achieve higher credit card application rates
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
Substitute Teacher K-12
Sulphur Springs ISD
08.2008 - 05.2009
- Managed classroom environments to foster positive student interactions and behavior.
- Collaborated with permanent faculty to ensure continuity in lesson plans and classroom activities.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Cashier
Fix N Feed
06.2003 - 08.2008
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and recommendations.
- Maintained accurate cash drawer balances throughout shifts.
- Ensured store cleanliness and organization to enhance customer experience.
Education
Post-Baccalaureate Program - Secondary Education
East Texas A&M University
Commerce08-2017
Bachelor of Science - Agricultural Science & Technology
East Texas A&M University
Commerce, TX05.2008
High School Diploma -
Commerce High School
Commerce05.2004
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Active listening
- Decision-making
- Data entry
- Attention to detail
- Time management skills
Accomplishments
- Master Telecommunicator Certificate - 2024
- Advanced Telecommunicator Certificate - 2021
- Intermediate Telecommunicator Certificate - 2018
- Basic Telecommunicator Certificate 2018
- CPR Certified
- Texas Life, Accident, Health and HMO License - 2026
Affiliations
Gamma Phi Beta
Certification
Master Telecommunicator Certificate - 2024
Advanced Telecommunicator Certificate - 2021
Intermediate Telecommunicator Certificate - 2018
Basic Telecommunicator Certificate - 2018
CPR Certified
Timeline
Police Communications Officer
East Texas A&M University Police Department
10.2015 - 03.2026
Food Service Worker
Gunfighter's Club - Mountain Home AFB
07.2014 - 02.2015
Cashier
Fix N Feed
03.2013 - 08.2013
Special Education Teacher Aide
Rains ISD
11.2012 - 06.2013
Credit – SOS Coordinator and Cashier
Lowe's Home Improvement
03.2009 - 06.2012
Substitute Teacher K-12
Sulphur Springs ISD
08.2008 - 05.2009
Cashier
Fix N Feed
06.2003 - 08.2008
Post-Baccalaureate Program - Secondary Education
East Texas A&M University
Bachelor of Science - Agricultural Science & Technology
East Texas A&M University
High School Diploma -
Commerce High School
Activities, Awards
Member of the ETAMU Collegiate FFA 2007, Alumna of Gamma Phi Beta, Fall 2006 to Present, Recipient of the Kiwanis Club Scholarship, 2004, Lone Star Degree in the FFA, Assisted with Commerce Lil' Angels over the years.
Experience
I dispatched for a little 10 years at the East Texas A&M University Police Department. I provided phenomenal assistance to callers and the walk-ins we had in our lobby. I have trained numerous new hire dispatchers over the many years. I was the Supervisor over dispatch for awhile until I stepped down to go back to dispatching. I ensured that the officers were safe and came home safe. I paid attention to details in call notes making sure times and correct information was input into our system. Prior to working as a dispatcher I worked in retail, food service, and in the school system as a Special Education Teacher's Aide and a Substitute Teacher.