KIMBERLY HUGHES
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Property Manager
Tra-Dor Management LLC
08.2014 - 06.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Kept properties in compliance with local, state and federal regulations.
- Administered operations to handle needs of more than 88 tenants across 4 property units.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed and implemented marketing strategies to increase occupancy rates.
Leasing Consultant
Fairmont Towers
09.2012 - 07.2014
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Communicated effectively with owners, residents, and on-site associates.
Manager
Cubby Hole
02.2011 - 09.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Certification - Licensed Vocational Nursing
Clarendon College
Clarendon, TX05.2003
Certification - Small Business Management
Clarendon College
Clarendon, TX05.2003
GED -
Center High School
Center, TX05.1995
Skills
- Tenant Relations
- Business Administration
- Database Management
- Business Development
- Property Management
- Staff Management
- Grounds Maintenance
- Maintenance Scheduling
- Leasing and Sales
- Multi-Family Property Management
- Financial Budgeting and Reporting
- Tenant and Eviction Laws
Timeline
Property Manager
Tra-Dor Management LLC
08.2014 - 06.2023
Leasing Consultant
Fairmont Towers
09.2012 - 07.2014
Manager
Cubby Hole
02.2011 - 09.2012
Certification - Licensed Vocational Nursing
Clarendon College
Certification - Small Business Management
Clarendon College
GED -
Center High School
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