Kimberly Ingber
Sioux Falls
Summary
I'm a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
21
21
years of professional experience
Work History
Inside Sales Representative
MIDCO
04.2008 - Current
- Provided professional, upbeat and friendly customer service
- Set up new accounts, established customer credit and set up payment methods.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Consistently meet or exceed sales goal expectations
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Averaged 30+ calls a day both inbound and outbound
- Trained new sales representatives on product knowledge and effective sales techniques for optimal performance.
- Developed and maintained relationships with clients to foster loyalty and repeat business.
- Delivered tailored product presentations, demonstrating features and benefits to potential customers.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
Cashier
WALMART
08.2004 - 04.2008
- Cashier duties as assigned
- Received a 5 Star Cashier award for excellent customer service
- Assisted in the layaway department
- Promoted to customer service front desk associate
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently, ensuring accurate cash handling and balancing registers.
Education
Communication Studies & Theatre - Media Production
SOUTH DAKOTA STATE UNIVERSITY
Brookings, SD01.2007
General Studies -
DAKOTA STATE UNIVERSITY
01.2004
Skills
- Attention to detail
- Exceptional customer service
- Professional communication skills
- Cheerful and Energetic
- Customer Service Optimization
- Reliable team member
Timeline
Inside Sales Representative
MIDCO
04.2008 - Current
Cashier
WALMART
08.2004 - 04.2008
Communication Studies & Theatre - Media Production
SOUTH DAKOTA STATE UNIVERSITY
General Studies -
DAKOTA STATE UNIVERSITY
ABOUT ME
I am a hard-working person that is very detail oriented. I bring excellent customer service with my easy-going personality & dedicated attitude!
CONTACT
- ingber.ekberg@gmail.com
- (605) 480-1450
- Sioux Falls, SD