Kimberly Jackson
Houston,TX
Summary
Seasoned professional with20 years' experience adept in customer engagement and driving sales. Proven track record in territory management and securing new clients, as demonstrated with Storm Oil, AT&T, and UPS. Seeking to leverage sales expertise and exceptional customer service skills as a Sales Rep.
Positive, upbeat demeanor with passion for building client relationships and driving sales. Understanding of market dynamics and customer needs, combined with skills in strategic planning and effective communication. Committed to delivering impactful results and enhancing customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Territory Manager - Sales and Service
UPS
06.2022 - Current
- Ensured timely delivery of packages by adhering to strict schedules, optimizing route efficiency and time management
- Acted as a brand ambassador, delivering exceptional customer service and identifying potential sales opportunities with business clients
- Proactively negotiated profitable contracts for product lines and performed cold-calling to senior leadership to expand territory sales.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Delivered exceptional post-sales support by ensuring client inquiries were addressed quickly while maintaining regular communication.
Sales Account Manager
AT&T
01.2024 - 04.2024
- Manage marketing and promotion initiatives, ensuring alignment with brand strategy and customer engagement goals
- Conduct entry-level training and oversee recruitment processes for field roles, enhancing team capabilities and performance
- Coordinate installation orders, optimizing schedules to meet diverse client needs while delivering exceptional customer service and support
- Increased sales revenue by building and maintaining strong relationships with key clients.
Territory Sales Manager
ADT
05.2022 - 10.2023
- Spearheaded sales initiatives within assigned territory at ADT, consistently surpassing sales targets through strategic planning, relationship building, and leading a high-performing team to optimize market penetration and revenue growth
Delivery Driver
UPS
09.2021 - 06.2022
- Maintained an exemplary driving record while managing timely deliveries and pickups across designated routes, ensuring consistent reliability and adherence to schedule
- Delivered top-tier customer service, effectively addressing and resolving client inquiries and concerns to uphold satisfaction standards
- Demonstrated proficiency in route navigation and scanner technology, coupled with the physical capability to manage packages weighing over75 pounds
FedEx Ground Delivery Driver
FedEx Ground
11.2020 - 08.2021
- Executed timely and accurate delivery of packages to residential and commercial locations, ensuring adherence to delivery schedules and protocols
- Maintained exemplary driving practices to uphold safety standards and compliance with Department of Transportation (DOT) regulations
Sales Manager
Storm Oil
03.2016 - 08.2020
- Successfully expanded client base by identifying and securing new partnerships within the restaurant sector for grease trap services
- Facilitated the conversion of used grease into an eco-friendly fuel, aligning with company sustainability initiatives
- Managed the scheduling of grease trap power washing, ensuring adherence to sanitation standards
Owner/Manager
Stetson's Love Pet Service
08.2012 - 05.2020
- Oversaw daily operations and staff management, ensuring efficient scheduling and accurate payroll processing for a team of6
- Maintained high standards of customer service, resulting in positive client experiences and retention
- Delivered comprehensive pet care solutions, including walking, training, grooming, and boarding services
Floor Manager
Civil Lounge
04.2015 - 09.2019
- Directed a team of service professionals, ensuring efficient operations and high-quality customer service
- Maintained inventory levels, managing the restocking of supplies to support daily business needs
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
Education
Bachelor's - Early Childhood Education
University of the District of Columbia
Washington, DC05.2005
Skills
- Delivery Driver Experience
- Customer Service
- Driving
- Warehouse Experience
- Courier
- Route Driving
- Sales
- Mentoring
- Territory expansion
- Supervising Experience
- Payroll
- Merchandising
- Hospitality
- Leadership
- English
- Organizational Skills
- Communication Skills
- Product Demos
- Marketing
- Client Relationship Building
- Lead Prospecting
- SalesPro
- Customer Relationship Management (CRM)
- Negotiation
- Time Management
- Relationship building
- Sales presentations
- Competitor analysis
Certification
• Driver's License Apr1999
- LinkedIn Certified Professional—Sales Navigator - LinkedIn Learning.
- Google Ads Certification - Google Skillshop.
- Social Selling Index (SSI) Leaderboard Recognition – LinkedIn.
Accomplishments
- Collaborated with team of 5 in the development of Bark Box and Petco timely shipping strategies.
- Documented and resolved timely pickup and nexr day shipping issues which led to 5yr contract deals with 4 major retailers in the Southern Region.
Timeline
Sales Account Manager
AT&T
01.2024 - 04.2024
Territory Manager - Sales and Service
UPS
06.2022 - Current
Territory Sales Manager
ADT
05.2022 - 10.2023
Delivery Driver
UPS
09.2021 - 06.2022
FedEx Ground Delivery Driver
FedEx Ground
11.2020 - 08.2021
Sales Manager
Storm Oil
03.2016 - 08.2020
Floor Manager
Civil Lounge
04.2015 - 09.2019
Owner/Manager
Stetson's Love Pet Service
08.2012 - 05.2020
Bachelor's - Early Childhood Education
University of the District of Columbia
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