Mark Williams
Brownsville,KY
Summary
Achieved high levels of customer satisfaction through dedicated service and support. Enhanced company reputation by consistently delivering positive outcomes for clients. Fostered a passion for helping others that contributed to team success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Territory Account Manager
Keurig Dr Pepper, Inc.
Bowling Green, KY
10.2024 - Current
- Developed and executed territory sales strategies to drive revenue growth.
- Cultivated relationships with key clients, enhancing customer loyalty and retention.
- Analyzed market trends to identify new business opportunities and competitive advantages.
- Collaborated with cross-functional teams to optimize product offerings and service delivery.
- Implemented CRM tools to streamline account management processes and improve efficiency.
Delivery Route Driver
Keurig Dr Pepper
Bowling Green, KY
05.2024 - Current
- Achieved timely delivery of KDP products on assigned route, enhancing store inventory management. Optimized shelf stocking and product rotation processes to improve product visibility. Fostered customer relationships, contributing to increased repeat business.
Service Manager
Orkin Pest Control
Bowling Green, KY
09.2023 - 03.2024
- Achieved high levels of customer satisfaction through effective management of crawlspace and attic job completions and termite inspections. Drove team performance by overseeing scheduling and payment processes, resulting in significant contributions to branch revenue.
Pest Control Specialist
Orkin
Bowling Green, KY
06.2023 - 09.2023
- Assisted customers by addressing pest control issues through on-site visits. Treated homes for pests including roaches, spiders, and bed bugs. Managed treatment of interiors, exteriors, attics, and crawlspaces as required.
Route Sales Representative
Keurig Dr Pepper
Bowling Green, KY
06.2022 - 06.2023
- Operated Class B box truck on designated route in Leitchfield, Kentucky. Delivered RC products to various customer locations. Assisted in unloading products, verifying accuracy, and stocking shelves with fresh inventory.
Transportation Delivery Driver
GGG TRANSPORTATION LLC
Nashville, TN
10.2021 - 05.2022
- Managed logistics operations for transporting products from Atlanta to key distribution centers in the Southern Midwest. Coordinated with distribution teams to optimize delivery schedules and improve efficiency. Oversaw the implementation of safety protocols during transport to ensure compliance and minimize risks.
Outside Sales Representative
Terminix
Bowling Green, KY
08.2020 - 10.2021
- Confirmed scheduled appointments with customers to conduct home inspections and diagnose issues. Developed actionable plans to address identified problems and provided pricing information. Followed up with customers from previous inspections to ensure satisfaction. Organized daily routes covering areas from Nortonville, Kentucky to Albany, Kentucky. Conducted thorough inspections in attics, crawlspaces, and general home/perimeter areas.
Route Sales Representative
Mrs. Grissom's Salads
Brownsville, KY
02.2020 - 06.2021
- Executed delivery routes across Leitchfield, Caneyville, Elizabethtown, and nearby areas. Supported operations during the closure of Mrs. Grissom's Salads routes.
Route Sales Representative
Purity Dairies
Sparta, TN
07.2019 - 02.2020
- Achieved seamless route coverage as swing man in Tennessee. Delivered consistent service across three routes in Sparta, McMinnville, and Cookeville. Left position to support family relocation to Kentucky.
District Sales Manager
Mrs. Grissom's Salads
Brownsville, KY
08.2018 - 07.2019
- Directed operations of 10 Class B CDL route trucks across Lebanon, TN, to Gatlinburg, TN. Led and coached team members to optimize route performance on a weekly basis. Oversaw district manager duties and ensured compliance with paperwork requirements.
Route Sales Representative
Mrs. Grissom's Salads
Brownsville, KY
08.2014 - 08.2018
- Oversaw operations for Kentucky route. Drove consistent top performance within company for three years.
Route Sales Representative
Schwans home delivery
Bowling Green, KY
07.2013 - 07.2014
- Achieved efficient route management with up to 60 stops daily, enhancing customer satisfaction.
Route Sales Representative
Clark Beverage Group
Smiths Grove, KY
03.2013 - 07.2013
- Managed delivery operations for Coca-Cola, ensuring timely distribution to multiple stores on a scheduled route. Acquired Class B CDL to enhance driving capabilities and compliance with transportation regulations.
Education
High school or equivalent - General education
Edmonson County High School
Brownsville, KY05.2009
Skills
- Sales Management
- Upselling
- Driving
- Route Driving
- Delivery Driver Experience
- Load & Unload
- Box Truck
- Merchandising
- Commercial Driving
- Cold Calling
- Outside Sales
- Salesforce
- Freight Experience
- Shipping & Receiving
- Management
- Supervising Experience
- Negotiation
- Air Brake
- Sales
- Leadership (2 years)
- Pest Control
- Customer service (10 years)
- Supervising experience
- Leadership
- Sales management
- Cold calling
- Analysis skills
- Pricing
- Territory management
- Outside sales
- Cash handling
- Load & unload
- Communication skills
- Microsoft Office
- Route driving
- Inventory management
- Procurement
- Tractor-Trailer
Certification
- CDL A April 2022 to June 2028
- Driver's License
- Air Brake Endorsement
Assessments
- Sales skills — Proficient
- September 2021
- Influencing and negotiating with customers
- Full results: Proficient
- Work motivation — Proficient
- Level of motivation and discipline applied toward work
Timeline
Territory Account Manager
Keurig Dr Pepper, Inc.
10.2024 - Current
Delivery Route Driver
Keurig Dr Pepper
05.2024 - Current
Service Manager
Orkin Pest Control
09.2023 - 03.2024
Pest Control Specialist
Orkin
06.2023 - 09.2023
Route Sales Representative
Keurig Dr Pepper
06.2022 - 06.2023
Transportation Delivery Driver
GGG TRANSPORTATION LLC
10.2021 - 05.2022
Outside Sales Representative
Terminix
08.2020 - 10.2021
Route Sales Representative
Mrs. Grissom's Salads
02.2020 - 06.2021
Route Sales Representative
Purity Dairies
07.2019 - 02.2020
District Sales Manager
Mrs. Grissom's Salads
08.2018 - 07.2019
Route Sales Representative
Mrs. Grissom's Salads
08.2014 - 08.2018
Route Sales Representative
Schwans home delivery
07.2013 - 07.2014
Route Sales Representative
Clark Beverage Group
03.2013 - 07.2013
High school or equivalent - General education
Edmonson County High School