Kimberly Jeffers Douglas
Knoxville,TN
Summary
Talented Accounts Receivable Specialist with 25 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards.
Overview
25
25
years of professional experience
Work History
Professional Collection Specialist
Wakefield and Associates Inc.
Knoxville, TN
09.2012 - Current
- Administrative Office Assistant, Accounts Receivable, Insurance claims and follow up
- Knowledge of timely filing limits for Medicaid in different states
- Knowledge of CMS 1500 Insurance billing form, Insurance claims and follow up
- ICD 9, ICD 10, CPT procedure codes
- Professional Certified Colletor
- Legal Assistant
- Created letters and emails requesting payment from delinquent customers using approved templates.
- Performed skip tracing activities using various databases such as credit bureaus, county courts.
- Met demands of busy collections group by performing high volume of daily calls.
- Wrote appeal letters to insurance companies for denial of claims.
- Monitored overdue accounts using automated information systems.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Accepted and processed customer payments and applied toward account balances.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Developed solutions to resolve customer payment disputes or discrepancies.
- Generated reports detailing customer delinquency trends and other relevant information for management review.
Customer Service, Housekeeping and Breakfast Manager
Holiday Inn Express
Knoxville, TN
07.2008 - 09.2012
- Accounts Receivable and Payable, Administrative Office Assistant
- Scheduling and Ordering for all departments.
- Developed strategies to increase breakfast sales and customer satisfaction.
- Organized and supervised staff in the preparation of breakfast items, including omelets, waffles, pancakes, and other hot dishes.
- Monitored inventory levels for all food items used in breakfast service and placed orders as needed.
- Trained new employees in proper food handling techniques, safety procedures, and customer service etiquette.
- Addressed customer complaints promptly and professionally while ensuring their satisfaction with the product or service provided.
Marketing Manager. Assi
Days Inn East
Knoxville, TN
03.1999 - 03.2008
- Developed and implemented marketing plans for new products.
- Analyzed market trends to identify potential opportunities for growth.
- Conducted customer research to gain insights into consumer behavior.
- Managed Operations
Professional Collection Specialist
EdFlnanclal-EdAmerica
Knoxville, TN
01.2000 - 03.2008
- Customer Service, working directly with schools on the FAFSA forms for students
- Educating students on Forbearance and Deferment for student loans.
- Ensured compliance with applicable federal and state laws governing collections practices.
- Assisted in the development of new policies and procedures related to collections activities.
- Knowledge of FASFA applications
Education
Diploma -
Powell High School
01.1989
Administration Office
Rice College
Knoxville, TN10-1992
Skills
- Goal-Oriented
- Account Management
- Performance improvement techniques
- Call center background
- Client Relations
- Investigation due diligence
- Customer research
- Stress Tolerance
- Legal knowledge
- Payroll Processing
- Collections best practices
Professional Accomplishments
- Professional Collection Specialist
- Administrative Office, Data Entry, 10-Key, Microsoft Word, Customer Service, Excel, Accounts Receivable and Payable
- Medical Billing and collections, Terminology
- Administrative Office Assistant, Medical Secretary, Rice College Knoxville, TN
- Certified Professional Collections Specialist 2015, Revenue Recovery Corporation
Timeline
Professional Collection Specialist
Wakefield and Associates Inc.
09.2012 - Current
Customer Service, Housekeeping and Breakfast Manager
Holiday Inn Express
07.2008 - 09.2012
Professional Collection Specialist
EdFlnanclal-EdAmerica
01.2000 - 03.2008
Marketing Manager. Assi
Days Inn East
03.1999 - 03.2008
Diploma -
Powell High School
Administration Office
Rice College