Kimberly Jefferson
San Francisco,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With over 5 years dedicated to serving the under privlliaged community. Well-rounded ambassador committed to interacting with clients and resolving issues to propel client satisfaction. Smoothly resolves issues, greets clients and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
5
5
years of professional experience
Work History
Ambassador, Guest Services
Five Keys Schools and Programs
01.2021 - 04.2024
- Attended regularly scheduled safety meetings and upheld protocol for lasting compliance and workplace health.
- Ensured to keep a clean work space and restock supplies such as toliet paper, disinfecting cleaner, gloves, masks, and garbage bags when needed
- Preformed CPR and adminstered Narcan to an overdosing client when needed
- Conducted daily safety wellness checks within the facility to ensure a secure environment for residents.
- Provided emotional support through active listening techniques while maintaining confidentiality of sensitive information shared by clients.
- Established positive relationships with individuals experiencing homelessness by engaging them in conversations about their goals and aspirations.
- Ensured compliance with government regulations related to the use of personal protective equipment.
Disaster Service Worker (DSW)
Goodwill Industries
05.2019 - 12.2021
- Provided assistance with basic needs such as housing, employment, healthcare.
- Assisted clients in navigating various community resources and services.
- Maintained accurate records of client interactions using a computer database system.
- Collaborated closely with social workers, case managers, physicians, and other professionals to ensure client success.
- Participated in team meetings regarding program goals and objectives.
- Educated citizens on resources and programs in local community.
Education
High School Diploma -
Youth Chance High School
02-2003
Skills
- Strong interpersonal skills
- Client Relations
- First Aid Training
- Computer Skills
- Knowledge of local area
- Documentation And Reporting
Timeline
Ambassador, Guest Services
Five Keys Schools and Programs
01.2021 - 04.2024
Disaster Service Worker (DSW)
Goodwill Industries
05.2019 - 12.2021
High School Diploma -
Youth Chance High School
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