Summary
Overview
Work History
Education
Skills
References
Timeline
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Kimberly Jenkins

Atlanta,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

Business Transient/Sales Coordinator

Marriott Atlanta Airport/ Ritz Carlton Atlanta
01.2023 - Current
  • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
  • Gather materials and assemble information packages (e.g., brochures, promotional materials)
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
  • Create amenities, personalize guest stay.

Sales Administrative Assistant

Marriott International, Inc.
01.2019 - 01.2023
  • Provide administrative and customer support for assigned sales managers
  • Prepare sales related documents throughout the sales process (proposals, and contracts)
  • Promote brand awareness of brand image internally and externally
  • Assist General managers with daily reporting needs.

Guest Experience Expert

Renaissance Atlanta Airport Gateway Hotel Marriott, Intl
01.2017 - 01.2019
  • As a Guest Experience Expert, I take initiative to deliver excellent customer service that helps the guest throughout their stay
  • Processing Operational needs, addressing guest requests, completing reports or sharing information about local eateries and things to do in the area
  • Follow company policies and procedures and love to create a safe work place.

Flight Attendant

Air Tran Airways
01.2004 - 01.2008
  • Ensuring the safety and security of all passengers on board
  • Making the passengers as comfortable as possible while providing the best customer service
  • Exemplifying leadership skills with the ability to evacuate a plane in 60 seconds in the event of emergency.

Education

Skills

  • Excellent Customer Service, Communication, Analytical & Problem Solving Skills
  • Marriott Systems SFAweb/CI /MRWD/MarRFP
  • Mac Os/Windows/Excel/Powerpoint/Sharepoint/Epic/Cvent

References

  • Nathanial McKay, Director of Housekeeping Westin Atlanta, 478-973-9798
  • Deborah Jones, Executive Assistant to Surgeon General of United States, 404-752-1745

Timeline

Business Transient/Sales Coordinator

Marriott Atlanta Airport/ Ritz Carlton Atlanta
01.2023 - Current

Sales Administrative Assistant

Marriott International, Inc.
01.2019 - 01.2023

Guest Experience Expert

Renaissance Atlanta Airport Gateway Hotel Marriott, Intl
01.2017 - 01.2019

Flight Attendant

Air Tran Airways
01.2004 - 01.2008

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Kimberly Jenkins