Kimberly Jensen
Troy,OH
Summary
In my career it has always revolved around people skills and communication. I am a good listener and can problem solve the hardest of problems. I am always up for a good challenge.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Jersey Mike's Subs
08.2001 - 09.2002
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Office Administrator
Scotts Refrigeration
08.1989 - 04.1994
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
Medical Staff Coordinator
Nursefinders Of Nashville
11.1989 - 09.1990
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for Number-bed facility, providing guidance and leadership to over Number employees across more than Number departments.
Registered Nurse
Crestwood Psychiatric Health Facility
01.1986 - 10.1989
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Organized and managed care of patients undergoing various therapies and procedures.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
Education
BS Criminal Justice - Criminal Justice
Ashford University
San Diego, CA05.2004
MSN - Nursing Practice
University of Minnesota - Twin Cities
Minneapolis, MN09.1977
Associate Degree In Nursing - Nursing
Rochester Community And Technical College
Rochester, MN06.1975
Skills
- Amazon Alexa
- Presenting Solutions
- Customer Relationship Management
- Safety Regulations
- Exceptional Communicator
- Customer Service
- Inbound and Outbound Calling
- Customer Service and Assistance
- Problem Resolution
- Corrective Actions
Timeline
Customer Service Associate
Jersey Mike's Subs
08.2001 - 09.2002
Medical Staff Coordinator
Nursefinders Of Nashville
11.1989 - 09.1990
Office Administrator
Scotts Refrigeration
08.1989 - 04.1994
Registered Nurse
Crestwood Psychiatric Health Facility
01.1986 - 10.1989
BS Criminal Justice - Criminal Justice
Ashford University
MSN - Nursing Practice
University of Minnesota - Twin Cities
Associate Degree In Nursing - Nursing
Rochester Community And Technical College
Similar Profiles
Jonathan BondJonathan Bond
Crew Member at Jersey Mike's Subs/AJ Subs LLCCrew Member at Jersey Mike's Subs/AJ Subs LLC
Avery CorkillAvery Corkill
General Manager at Hellcat Subs LLC Jersey Mike's SubsGeneral Manager at Hellcat Subs LLC Jersey Mike's Subs
Kaiden LeintzKaiden Leintz
Deli Clerk at Jersey Mike's SubsDeli Clerk at Jersey Mike's Subs
Samuel HansenSamuel Hansen
Shift Lead at Jersey Mike's SubsShift Lead at Jersey Mike's Subs
Brittany CallahanBrittany Callahan
Lead Quality Inspector at Quickie Manufacturing CorporationLead Quality Inspector at Quickie Manufacturing Corporation