Summary
Overview
Work History
Education
Skills
Red Door Award 2022
Interests
Timeline
Generic

Kimberly JOHNSON

Sykesville,MD

Summary

Dynamic and results-oriented professional with extensive experience at Talbots Clothing Store and Ahlstrom & Davis, P.A. Excelled in client relationship building, boosting revenue through exceptional communication and customer service. Skilled in multitasking and maintaining meticulous attention to detail, significantly enhancing client satisfaction and team performance. Demonstrated strong empathy and problem-solving abilities, adept at managing high-volume workloads efficiently.


Overview

31
31
years of professional experience

Work History

Client Specialist Key Holder

Talbots Clothing Store
11.2021 - 11.2023
  • Developed strong relationships with key clients, resulting in increased revenue and repeat business.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Provided comprehensive support to sales representatives, assisting in closing deals and increasing overall sales performance.
  • Trained new team members on best practices for managing client accounts, fostering a culture of continuous learning within the department.
  • Organized various events to strengthen relationships between the organization and its clientele base, boosting brand loyalty and retention rates among customers.
  • Managed multiple accounts simultaneously, prioritizing tasks effectively to meet deadlines and achieve goals.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
  • Maintained up-to-date knowledge of product and service changes.

Legal Assistant

Ahlstrom & Davis, P.A.
01.1993 - 08.2021
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

Education

High School Diploma -

Gaithersburg High School
Gaithersburg, MD
05-1990

Skills

  • Strong empathy
  • Exceptional communication
  • Client needs assessment
  • Performance tracking
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management

Red Door Award 2022

The Red Door Award is given to Client Specialists who consistently reach or exceed monthly goals for an entire year for holding personalized customer styling appointments, maintaining customer contact and sharing products with customers. 

Interests

  • Knitting and Crocheting
  • Crafting and DIY Projects
  • DIY and Home Improvement
  • Enjoy participating in [activity] for overall physical and mental well-being
  • I enjoy helping others and giving back to the community
  • Dancing
  • Outdoor Recreation
  • Gardening
  • Reading
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail

Timeline

Client Specialist Key Holder

Talbots Clothing Store
11.2021 - 11.2023

Legal Assistant

Ahlstrom & Davis, P.A.
01.1993 - 08.2021

High School Diploma -

Gaithersburg High School

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Kimberly JOHNSON