Hi, I’m
Kimberly Johnson
Cartersville,GA
Summary
Dedicated and hardworking young professional with a passion for advancing in the field of Customer Service. Excellent written and oral communication skills, excelling at conveying information and resolving issues. Natural problem-solving abilities and a commitment to going the extra mile to accomplish tasks. Known for a fun-loving and witty personality, while also possessing the capability to be "professionally tough" when faced with challenges. Prepared to adapt and embrace whatever lies ahead with confidence.
Overview
11
years of professional experience
1
Certification
Work History
The Phoenix at James Creek
Concierge
11.2023 - Current
Job overview
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Rejuvinate Salon (Celebration Village)/Universal Cuts
Assistant Hairdresser/Admin Assistant
06.2022 - Current
Job overview
- Increased salon efficiency by managing appointments and handling customer inquiries professionally.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles.
- Efficiently managed front desk responsibilities such as processing payments accurately while maintaining confidentiality of client information.
- Expanded clientele base by effectively promoting salon services on social media platforms.
- Ensured timely completion of scheduled appointments without compromising quality or client satisfaction levels.
- Adhered to safety standards within the salon environment minimizing risk of injury or accidents during service delivery.
- Managed inventory control for salon supplies, reducing waste and maintaining adequate stock levels at all times.
Uber Eats/Uber
Courier
05.2018 - Current
Job overview
- 5 years 4 months moving forward
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Blue Moon Estate Sales
Marketing Manager
06.2022 - 01.2024
Job overview
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Optimized website content for improved search engine rankings and increased web traffic.
Blue Cardinal DSP
Amazon Delivery Driver Associate
10.2022 - 01.2023
Job overview
- 3 months - Seasonal
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
Cosmo Prof
Key Holder/Sales Rep
01.2022 - 06.2022
Job overview
- Temporary position
- 6 months
Self-employed
Nanny
06.2021 - 12.2021
Job overview
- 6 months
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
Washworks Carwash
Finisher/Detailer
05.2016 - 05.2018
Job overview
- 2 years
- Maintained a clean work environment, promoting a positive atmosphere conducive to high-quality output.
- Demonstrated strong attention to detail when performing intricate finishing tasks on complex products or designs.
- Utilized various hand tools and equipment effectively, ensuring precision in all aspects of the finishing process.
- Reviewed final aspects of finishing for compliance with established standards related to color, textures, metals, exotic woods and aged finishes.
- Observed manufacturer's safety procedures and corporate standards for pouring and finishing.
Logan's Roadhouse
Food Server/Hostess
01.2016 - 01.2018
Job overview
- 3 years
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Apex Transportation Solutions
Load Procurement Manager
06.2013 - 01.2014
Job overview
- Booking our trucks freight, to keep them rolling
- Managing the freight, negotiating fuel, rate per mile, etc
- 1 year 7 months
- Utilized market intelligence to identify opportunities for savings and cost reduction.
- Implemented risk management strategies within the supply chain process to mitigate potential disruptions from external factors such as fluctuating markets or natural disasters.
- Conducted thorough supplier evaluations, selecting vendors based on quality, price, reliability, and commitment to sustainability initiatives.
- Monitored and managed procurement budget to control costs.
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
Education
Woodland High SchoolEmerson, GA
High School Diploma
Vogue Beauty SchoolHiram, GA
None from Cosmetology
Skills
- Effective problem solving
- Proactive attitude
- Team player mentality
- Hospitality
- Exceptional communication
- Guest experiences
- Detail-oriented approach
- Polite telephone etiquette
- Interpersonal communications
- Reliable punctuality
- Guest accommodations
Certification
CPR
Timeline
Concierge
The Phoenix at James Creek
11.2023 - Current
Amazon Delivery Driver Associate
Blue Cardinal DSP
10.2022 - 01.2023
Assistant Hairdresser/Admin Assistant
Rejuvinate Salon (Celebration Village)/Universal Cuts
06.2022 - Current
Marketing Manager
Blue Moon Estate Sales
06.2022 - 01.2024
Key Holder/Sales Rep
Cosmo Prof
01.2022 - 06.2022
Nanny
Self-employed
06.2021 - 12.2021
Courier
Uber Eats/Uber
05.2018 - Current
Finisher/Detailer
Washworks Carwash
05.2016 - 05.2018
Food Server/Hostess
Logan's Roadhouse
01.2016 - 01.2018
Load Procurement Manager
Apex Transportation Solutions
06.2013 - 01.2014
Woodland High School
High School Diploma
Vogue Beauty School
None from Cosmetology
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