Overview
Work History
Education
Skills
Timeline
Generic

ReNiyah Crummy

CHARLOTTE,NC

Overview

4
4
years of professional experience

Work History

Concierge

NFC Amenity Management
05.2025 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.

Swim Instructor

Aqua-Tots Swim School
12.2024 - Current
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.

Cashier

Food Lion
06.2021 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Biology

Miles College
Fairfield, AL

Monroe High School
1 High School Dr
06-2023

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Telephone etiquette
  • Team player mentality
  • Hospitality
  • Guest experiences
  • Cash handling
  • Effective decision making
  • Problem-solving
  • Patience and empathy
  • Continuous learning attitude
  • Flexible schedule
  • Issue resolution

Timeline

Concierge

NFC Amenity Management
05.2025 - Current

Swim Instructor

Aqua-Tots Swim School
12.2024 - Current

Cashier

Food Lion
06.2021 - 03.2023

Biology

Miles College

Monroe High School

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ReNiyah Crummy