ReNiyah Crummy
CHARLOTTE,NC
Overview
4
4
years of professional experience
Work History
Concierge
NFC Amenity Management
05.2025 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
Swim Instructor
Aqua-Tots Swim School
12.2024 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Cashier
Food Lion
06.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Biology
Miles College
Fairfield, ALMonroe High School
1 High School Dr 06-2023
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Telephone etiquette
- Team player mentality
- Hospitality
- Guest experiences
- Cash handling
- Effective decision making
- Problem-solving
- Patience and empathy
- Continuous learning attitude
- Flexible schedule
- Issue resolution
Timeline
Concierge
NFC Amenity Management
05.2025 - Current
Swim Instructor
Aqua-Tots Swim School
12.2024 - Current
Cashier
Food Lion
06.2021 - 03.2023
Biology
Miles College
Monroe High School