Open To Work
Kimberly Joiner
Adminstrative Assistant
Merrillville,IN
Summary
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Office administration professional with extensive experience in managing office operations and supporting executive teams. Highly reliable team player focused on collaboration and achieving results, adaptable to changing needs. Known for strong organizational and communication skills, ensuring smooth office functionality.
Experienced in providing personalized care for individuals with special needs, ensuring their comfort and safety. Utilizes strong communication and problem-solving skills to address daily challenges and provide emotional support. Track record of fostering a nurturing environment, enhancing quality of life for those in care.
Overview
22
22
years of professional experience
Work History
Caregiver, Special Needs
Achieve Community Sevice Inc
Indianapolis, IN
03.2024 - Current
- Supported clients with daily living activities, promoting dignity, comfort, and independence
- Monitored behavior patterns and responded calmly to support individualized care plans
- Ensured safe environments by following supervision protocols and mobility assistance procedures
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Documented care notes accurately to maintain clear communication with support teams
Seasonal Office and Tax Support Specialist
Arked Enterprises
Merrillville, IN
11.2023 - 06.2024
- Supported tax return preparation by organizing client documents and verifying source data for accuracy.
- Reconciled tax forms, financial records, and supporting schedules to identify discrepancies before filing.
- Responded to client and internal tax inquiries with clear guidance on required documentation and deadlines.
- Maintained confidential tax records and updated case files to support compliance and audit readiness.
- Reviewed completed filings for completeness, consistency, and alignment with current tax requirements.
Office Administration Assistant/Secretary
Merrillville Community School Corporation
Merrillville, IN
08.2004 - 06.2022
- Managed front-office operations, greeting visitors, answering calls, and directing inquiries to appropriate staff.
- Coordinated student records, confidential files, and daily data entry with accuracy and discretion.
- Processed attendance updates, absence communications, and enrollment paperwork for efficient office workflow.
- Scheduled meetings, appointments, and classroom support requests to maintain organized administrative calendars.
- Operated a multi-line telephone switchboard, fielding high daily call volumes, answering routine questions, and routing callers to appropriate personnel.
- Managed the visitor sign-in and badge process, enforcing facility safety protocols and monitoring lobby traffic throughout the school day.
- Addressed front-counter inquiries and calmly de-escalated upset visitors by providing clear information and solutions.
- Processed and distributed incoming deliveries, mail, and inter-office correspondence, while supporting administrative staff with data entry, copying, and filing.
Education
High School Diploma -
West Side Leadership Academy
Gary, INSkills
- Team collaboration
- Multi-Line Phone Systems
- Executive Scheduling
- Meeting Logistics
- Data Entry & Reporting
- Records Management, Confidential File Maintenance(FERPA compliance)
- Communication & Service
- Feeding assistance
- Conflict De-escalation
- Microsoft Office(Word, Outlook, PowerPoint, Google Workspace
- Electronic Database Entry, Basic Bookkeeping
- Written Correspondence
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteTimeline
Caregiver, Special Needs
Achieve Community Sevice Inc
03.2024 - Current
Seasonal Office and Tax Support Specialist
Arked Enterprises
11.2023 - 06.2024
Office Administration Assistant/Secretary
Merrillville Community School Corporation
08.2004 - 06.2022
High School Diploma -
West Side Leadership Academy