Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly JONES

Forest Hills,Pa

Summary

Customer-oriented General Manager with 27 years of hospitality experience dedicated to increasing revenues and expanding margins. Known for adaptability and meeting deadlines, consistently executing and completing multiple projects in high-stress environments. Meticulous leader and strategic planner with a comprehensive managerial sense that allows for offering vision and motivational intuition. Strong problem-solving ability and commitment to streamlining operations for optimal efficiency.

Overview

28
28
years of professional experience
1
1
Certification

Work History

General Manager

The Pennsylvanian Apartments By Placemakr
01.2025 - Current
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Transitioned multi-family living into transient units for two third of the buidling

General Manager

Residence Inn Pittsburgh Oakland University Place
06.2017 - 01.2025
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Assistant General Manager/General Manager

Kratsa Properties/Aimbridge Hospitality
02.2006 - 03.2017
  • Assisted in Managing a 198 room hotel with 10 million dollar in operating revenues in 2015
  • Managed the Housekeeping Department employees, inventory, scheduling and maintaining brand standards
  • Supervised the work details in a 2 Million dollar renovation of all rooms and public space without a drop in guest scores
  • Directly worked with Contract Labor Companies to stabilize employees turnover and payroll costs
  • Achieved above 90% on all in person Marriott Brand Standard Audits


Operations Manager

Holiday Inn North Hills Pittsburgh
01.1999 - 01.2006
  • Managed the front desk and housekeeping department in a 147 room full service hotel
  • Obtained guest satisfaction score improvement by becoming #1 in Geo-Group within six months

Guest Service Representative

Holiday Inn Parkway East Pittsburgh
01.1997 - 01.1999
  • Worked directly with Front Desk Supervisor nightly to ensure guest satisfaction according to brand standard
  • Received multiple awards for achieving perfect scores on the Signature reservation program

Education

Bachelor of Liberal Arts -

Carlow University
Pittsburgh, PA
01.2002

Skills

  • Budget forecasts
  • Team training and development
  • Organizational development
  • Budgeting and cost control
  • Workflow planning
  • Team leadership
  • Troubleshooting expertise
  • Expense control
  • Customer relationship management
  • Labor cost controls

Certification

  • 2007, Fundamentals for SpringHill Suites
  • 2007, Business Management for CFRST
  • 2008, Cleanliness Certification Training Program for Marriott by Ecolab
  • 2018 Operational Excellence
  • 2022, Hospitality Leadership Excellence
  • 2024, Food Protection Manager, No. 3153238

Timeline

General Manager

The Pennsylvanian Apartments By Placemakr
01.2025 - Current

General Manager

Residence Inn Pittsburgh Oakland University Place
06.2017 - 01.2025

Assistant General Manager/General Manager

Kratsa Properties/Aimbridge Hospitality
02.2006 - 03.2017

Operations Manager

Holiday Inn North Hills Pittsburgh
01.1999 - 01.2006

Guest Service Representative

Holiday Inn Parkway East Pittsburgh
01.1997 - 01.1999

Bachelor of Liberal Arts -

Carlow University

Similar Profiles

CREATE PROFILE
Kimberly JONES