Kimberly Jones-Porche
Chicago,IL
Summary
Experienced Claims Service Representative and Senior Case Technician with a strong focus on legal research, medical terminology, and effective communication. Proven ability to review and investigate complex cases, ensuring accurate processing and informed decision-making.
Overview
2027
2027
years of professional experience
Work History
Claims Service Representative
Social Security Adminstration
Chicago, IL
05.2015 - Current
- Review applications for social security benefits, verify eligibility, and determine the amounts of benefits paid.
- Conduct interviews with claimants to obtain, clarify, and verify information regarding their eligibility for various benefits; including retirement, disability, and survivor's benefits.
- Make critical decisions regarding the approval or denial of claims, resolving discrepancies and clarifying issues as needed.
- Utilize Social Security Administration's computer system to access updated claims information and ensuring accurate processing of claims.
Senior Case Technician
Social Security National Hearing Center
Chicago, IL
2009 - 2014
- Provided significant legal and technical support to the Administrative Law Judges.
- Performed a wide range of case developmental actions such as requesting, reviewing and investigating medical/legal documents from various outside sources.
- Performed pre and post hearing actions, developed and processed claims scheduled for hearings before a Administrative Law Judge.
- Performed monitoring duties such as dictation/transcription hearings between the Administrative Law Jude, claimant, and the claimant's representative.
- Reviewed Medical Files with claimant or representative.
- Examined evidence prior to court hearing.
Education
Immigration Law
Harry S Truman College
Chicago, ILBusiness
Taylor Business Institute
Chicago, ILAmerican Bar Association - Paralegal Studies
Clayton State University
Morrow, GASkills
- Business Math & Communication
- Keyboarding
- Microsoft Office Suite
- Medical Terminology
- Legal Research & Writing
- Machine Transcription
- ICD Coding
- Epic
- IDX
- Oasis
Timeline
Claims Service Representative
Social Security Adminstration
05.2015 - Current
Senior Case Technician
Social Security National Hearing Center
2009 - 2014
Immigration Law
Harry S Truman College
Business
Taylor Business Institute
American Bar Association - Paralegal Studies
Clayton State University