Kimberly Karnes
23975 State Route T Edgar Springs,MO
Summary
As a seasoned entrepreneur and house cleaner with Self Employed Web, I leveraged exceptional relationship-building and quality management skills to significantly enhance client satisfaction and loyalty. My adeptness in financial oversight and customer service management propelled a notable increase in repeat business, underscoring my commitment to excellence and efficiency in service delivery.
Overview
2025
2025
years of professional experience
Work History
Owner
Self Employed Web
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Emptied trashcans and transported waste to collection areas.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Operated electronic backpack vacuums and floor sweepers.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Polished fixtures to achieve professional shine and appearance.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Handled requests for extra linens, toiletries and other supplies.
House Cleaner
Self Employed Web
Saint Robert
07.2013 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Emptied trashcans and transported waste to collection areas.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Operated electronic backpack vacuums and floor sweepers.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Polished fixtures to achieve professional shine and appearance.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Handled requests for extra linens, toiletries and other supplies.
Education
Associate Of Technology - Clearical
Rolla Vocational School
Rolla, MO12.2025
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Staff Management
- Financial Management
- Consulting
- Employee Development
- Product branding
- Administrative Oversight
- Bidding processes
- Financial Planning
- Cost Reduction
- Budget Development
- Regulatory Compliance
- Budget Administration
- Human Resource Management
- Quality Management Systems
- Human Resources
- Hiring and staffing
- Customer Service
- Attention to Detail
- Decision-Making
- Scheduling
- Customer Service Management
- Inventory Control
- Goal Setting
- Quality Assurance
- Purchasing and planning
- Schedule Management
- Customer Retention
- Hiring and Onboarding
- Staff Scheduling
- Sound Judgment
- Process Improvements
- Product Promotion
- Training Management
- Calendar Management
- Performance Improvements
- Financial Oversight
Timeline
House Cleaner
Self Employed Web
07.2013 - Current
Owner
Self Employed Web
Associate Of Technology - Clearical
Rolla Vocational School