Kimberly Kellerbauer
Temperance
Summary
*Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
*Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
*I was a part of the Student Government Association at Lourdes University for the school years of 2009 and 2010.
Overview
18
18
years of professional experience
Work History
Client Service Representative
Lamberville Veterinary Clinic
03.2024 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
Client Care Specialist
West Suburban Animal Hospital
08.2014 - 02.2018
- Greet clients and their pets graciously and recognize the responsibilities involved in responding to client questions.
- Keep accurate medical records, including client correspondence.
- I have the ability to understand and carry out oral and written directions and proficiently handle all forms of money.
- Maintain a neat professional appearance and a pleasant and very cooperative relationship with my fellow employees.
Veterinary Assistant
Sylvania Veterinary Hospital Inc.
04.2010 - 04.2014
- Assist doctors and veterinary technicians throughout appointments, help technicians prep animals for surgery, assist throughout surgeries, fill prescriptions, and run fecals for parasites.
- In order to complete these tasks I work hard to be a great communicator and team worker.
- In this job you need to know what’s all going on and be able to help at all times in all areas of the hospital.
Sales Associate
Gap Kids
10.2008 - 05.2010
- Customer service, window displays, cash register, returns, and shipment.
- I accomplished the task of being a sales associate by selling the company’s products.
- While selling not only the companies clothing products, I also worked really hard to sell the companies credit card, which was a major part of my job responsibility.
Animal Care Taker
Lourdes College Life Lab
08.2007 - 05.2010
- Feed and handle many different kinds of animals, clean cages, and work with field classes.
- Write out and keep track of the weekly payroll for the life lab.
- To be able to be successful at this job there needs to very good team communication.
- In order to accomplish these tasks I was a very trusting and hardworking employee.
Education
Bachelor of Science - Interdisciplinary Studies Focusing in Humanities
Lourdes University
Sylvania, OH05-2012
High School Diploma -
Whiteford Agricultural HS
Otter Lake, MI01-2007
Skills
- Client relations
- Call center experience
- Payment processing
- Customer support
- Excellent communication skills and computer knowledge
- Experience with Cornertsone
- Ability to utilize Microsoft and PowerPoint
- Responsible with great work ethic
Timeline
Client Service Representative
Lamberville Veterinary Clinic
03.2024 - Current
Client Care Specialist
West Suburban Animal Hospital
08.2014 - 02.2018
Veterinary Assistant
Sylvania Veterinary Hospital Inc.
04.2010 - 04.2014
Sales Associate
Gap Kids
10.2008 - 05.2010
Animal Care Taker
Lourdes College Life Lab
08.2007 - 05.2010
Bachelor of Science - Interdisciplinary Studies Focusing in Humanities
Lourdes University
High School Diploma -
Whiteford Agricultural HS
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