Kimberly King
Lithonia,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional communication skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Night Auditor
Fairfield Marriott Inn & Suites
Atlanta, GA
06.2024 - Current
- Inspected alarm systems daily for proper operation and troubleshot any problems encountered during inspection process.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Prepared detailed audit reports at the end of each shift.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Processed guest check-outs, including payment processing and providing receipts.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Received payments from customers via cash or credit cards.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
JR Recruiter/Human Resources
Quotum Tech
Atlanta, GA
02.2022 - Current
- Researched, developed and implemented effective recruiting and staffing strategies to attract a diverse pool of qualified and capable talent for the organization.
- Maintained human resource records by keeping track of applications, resumes and applicant logs.
- Verified candidates' background by contacting references.
- Enrolled new employees by issuing forms and applications.
- Handled an array of tasks, including implementing recruitment campaigns, identifying talent, hiring new employees, screening job applications, and operating internal recruitment processes.
- Help employees by explaining benefit programs.
- Reviewed resumes and applications for alignment with requirements of open positions.
- Conducted interviews with potential candidates to assess qualifications and job fit.
- Collaborated with Human Resources team members in order to coordinate onboarding activities such as background checks, drug screens, reference checks.
- Analyzed trends within the industry related to recruitment methods and strategies.
- Responded promptly to inquiries from applicants regarding their application status.
- Provided support in developing effective job descriptions for newly created roles.
- Ensured compliance with all applicable laws and regulations related to recruitment processes.
- Participated in special projects related to improving the overall quality of recruiting efforts.
Owner/Stylist
Mommies Beauty
Lithonia, GA
10.2017 - Current
- Maintain relationships with existing clients by providing superior customer service.
- Develop strategic plans to increase profitability and efficiency.
- Handle appointment scheduling.
- Provide outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handle the salon's clients with great care and develop good relationships.
- Promote business on social media platforms to maximize brand identity and generate revenue.
- Provide personal consultations to determine clients' styling needs and preferences.
Night Auditor
Extended Stay America
Atlanta, GA
06.2023 - 12.2023
- Warmly greet arriving guests and check them into their rooms.
- Assist guests and owners in a friendly, proactive, and efficient manner with appropriate follow up as necessary.
- Register guests and manage rooming chart.
- Perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing.
- Balance all front office accounts.
- Resolve room status and rate discrepancies.
- Respond to customer inquiries regarding hotel services and reservations.
- Generate operational and managerial reports.
- Inspected alarm systems daily for proper operation and troubleshot any problems encountered during inspection process.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Answered telephone calls from customers related to billing inquiries or complaints.
Loan Processor
Suwanee Auto Holdings
Atlanta, GA
05.2010 - 09.2017
- Performed underwriting duties to resolve any discrepancies or documentation issues in applicant's financial profile.
- Gathered and analyzed financial data provided by loan officers.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Communicated with customers to obtain necessary documentation and resolve issues.
- Maintained knowledge of loan products, underwriting guidelines and regulations.
- Compiled closing packages containing all necessary documents required for funding.
- Verified accuracy of closing figures prior to disbursement of funds.
- Analyzed loan applications and supporting documents to determine eligibility for approval.
Education
High School Diploma -
Palatka High School
06.1997
Skills
- Policies Implementation
- Customer Relations
- Marketing Tactics
- Financial Management
- Data Entry
- Technical Support
- Professional Telephone Demeanor
- Problem-Solving Abilities
- Tracking expenses
- Complaints Management
- Guest Services
- Balancing accounts
- Front Desk Operations
- Generating Reports
- Customer Service
- Ledger Updates
- Night Audit Reports
- Multitasking and Organization
- Problem-Solving
- Processing Registrations
- Teamwork and Collaboration
- Daily Reporting
- Clerical duties
- Financial Reporting
- Occupancy Rates Analysis
- Balancing Transactions
- Reporting capabilities
- Bank Reconciliation
- Strong Work Ethic
- Complaint resolution
Affiliations
- Basketball Coach
- Volunteer
Timeline
Night Auditor
Fairfield Marriott Inn & Suites
06.2024 - Current
Night Auditor
Extended Stay America
06.2023 - 12.2023
JR Recruiter/Human Resources
Quotum Tech
02.2022 - Current
Owner/Stylist
Mommies Beauty
10.2017 - Current
Loan Processor
Suwanee Auto Holdings
05.2010 - 09.2017
High School Diploma -
Palatka High School