Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Roper

Night Auditor
Tifton,GA

Summary

Welcoming night auditor with several years of experience in customer service and financial reconciliation. Skilled at completing tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Reliable, well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Night Auditor

Candlewood Suites
Valdosta, GA
08.2021 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Caregiver/Personal Assistant

Altrus
Douglas, GA
03.2013 - Current
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Night Auditor

Hampton by Hilton
Douglas, GA
08.2020 - 07.2021
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

Team Leader

ERC
Waycross, GA
12.2017 - 11.2019
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Cashier/Customer Service

Harveys
01.2012 - 01.2012
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Coffee High School
Douglas, GA
05.2006 - 05.2010

Skills

Registration processing

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Timeline

Night Auditor

Candlewood Suites
08.2021 - Current

Night Auditor

Hampton by Hilton
08.2020 - 07.2021

Team Leader

ERC
12.2017 - 11.2019

Caregiver/Personal Assistant

Altrus
03.2013 - Current

Cashier/Customer Service

Harveys
01.2012 - 01.2012

High School Diploma -

Coffee High School
05.2006 - 05.2010

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Jasmine RoperNight Auditor