Jasmine Roper
Night Auditor
Tifton,GA
Summary
Welcoming night auditor with several years of experience in customer service and financial reconciliation. Skilled at completing tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Reliable, well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Night Auditor
Candlewood Suites
Valdosta, GA
08.2021 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Caregiver/Personal Assistant
Altrus
Douglas, GA
03.2013 - Current
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Night Auditor
Hampton by Hilton
Douglas, GA
08.2020 - 07.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Team Leader
ERC
Waycross, GA
12.2017 - 11.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Cashier/Customer Service
Harveys
01.2012 - 01.2012
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Coffee High School
Douglas, GA 05.2006 - 05.2010
Skills
Registration processing
Front desk operations
Reservation processing
Account Reconciliation
Company policies and procedures
Financial statements expertise
Administrative support
Time management
Drawer closing protocols
Automated telephone systems
Timeline
Night Auditor
Candlewood Suites
08.2021 - Current
Night Auditor
Hampton by Hilton
08.2020 - 07.2021
Team Leader
ERC
12.2017 - 11.2019
Caregiver/Personal Assistant
Altrus
03.2013 - Current
Cashier/Customer Service
Harveys
01.2012 - 01.2012
High School Diploma -
Coffee High School
05.2006 - 05.2010