Kimberly Kipp
Syracuse
Summary
Dynamic Assistant Manager with proven expertise at 7 Eleven Gas Station, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training, driving repeat business. Demonstrated strong money handling skills while maintaining accurate cash records, contributing to operational efficiency and a positive work environment.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager
7 Eleven Gas Station
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Assistant Manager
JC's Jet Cleaners
03.2022 - 03.2024
- Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
- Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
- Used pressing machines and hand irons on appropriate garments.
- Started washers, dry cleaners, driers or extractors and regulated machine processes.
- Ensured timely delivery of completed orders by managing pickup and drop-off schedules effectively.
- Improved overall efficiency by maintaining accurate records of customer transactions and inventory levels.
- Trained new employees in proper equipment usage, safety procedures, and customer service best practices, ensuring high-quality team performance.
- Used hand and machine markers to receive and mark articles for laundry or dry cleaning.
Referral Specialist
St. Josephs Surgical Services
02.2014 - 04.2018
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for [Type] procedures before referring clients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Education
No Degree - Criminal Justice
Onondaga Community College
Syracuse, NYSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Conflict resolution
- Retail operations
Timeline
Assistant Manager
7 Eleven Gas Station
03.2024 - Current
Assistant Manager
JC's Jet Cleaners
03.2022 - 03.2024
Referral Specialist
St. Josephs Surgical Services
02.2014 - 04.2018
No Degree - Criminal Justice
Onondaga Community College
Similar Profiles
Feiyang (Charlie) XieFeiyang (Charlie) Xie
Gas Station Attendant at 7-eleven Gas StationGas Station Attendant at 7-eleven Gas Station
Sukhmeen KaurSukhmeen Kaur
Store Associate at 7 Eleven Gas StationStore Associate at 7 Eleven Gas Station
Zeeshan ChaudhryZeeshan Chaudhry
Store Manager of Operations at 7 Eleven Gas StationStore Manager of Operations at 7 Eleven Gas Station