Kimberly Kirkland
Milton,FL
Summary
Dynamic Office Coordinator with a proven track record at South Florida Photo Company, showcasing exceptional time management and communication skills. Expert in client relationship management, achieving a 98% customer satisfaction rate. Demonstrates strong leadership and problem-solving abilities, accomplished in project coordination and administrative support.
Overview
37
37
years of professional experience
Work History
Office Coordinator
South Florida Photo Company
Lakeland, FL
10.2017 - 01.2021
- Verified order payments by accurately counting money in envelopes, and ensuring correctness.
- Contacted clients regarding returned checks, or declined credit card payments.
- Performed data entry for customer orders.
- Provided customer support via phone, email, and text, addressing inquiries and resolving issues promptly.
- Managed and resolved customer complaints, ensuring client satisfaction in a timely manner.
- Calculated piecework payments for the graphics department.
- Led and motivated staff, achieving a 98% customer satisfaction rate.
- Kept upper management informed of critical client issues and potential risks.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Ensured compliance with company policies regarding health and safety regulations.
- Assisted with special projects as requested by management team.
Home Educator
Self-employed
Lakeland , FL
01.1996 - 05.2016
- Researched curriculum options and attended seminars to select textbooks and educational materials.
- Provided primary instruction for three children from kindergarten through 12th grade.
- Designed customized lesson plans and engaging, hands-on activities to enhance learning.
- Evaluated student progress by grading assignments, quizzes, and exams.
- Organized field trips to provide real-world learning experiences.
- Coordinated extracurricular activities, including physical education, art, music, and 4-H, with educational specialists.
- Organized cooperative learning groups focused on unit studies, science, and writing.
- Maintained student records, and ensured compliance with Florida's yearly evaluation requirements.
Front Desk Receptionist
Lakeland Physical Clinic
Lakeland, FL
01.1984 - 06.1991
- I greeted patients, provided paperwork to new patients, and verified insurance information.
- Accepted payment from patients.
- Totaled end-of-day payments and filled out deposit slips.
- Answered phone calls and assisted patients with inquiries.
- Scheduled follow-up visits and managed appointment bookings.
- Organized and pulled patient charts for daily appointments.
- Transcribed dictation and filed in patients' charts.
Education
High School Diploma -
Brandon High School
Brandon, FL12.1982
Skills
- Time Management
- Communication Skills
- Data Entry
- Problem-Solving
- Administrative Support
- Team Leadership
- Customer Service
- Client relationship management
- Project coordination
Timeline
Office Coordinator
South Florida Photo Company
10.2017 - 01.2021
Home Educator
Self-employed
01.1996 - 05.2016
Front Desk Receptionist
Lakeland Physical Clinic
01.1984 - 06.1991
High School Diploma -
Brandon High School