Kimberly Kisielewski
Bayonne,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Waitress
Saigon Cafe
Jersey City, NJ
06.2022 - 03.2024
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Counter Person
Blimpie
Bayonne, NJ
08.2011 - 06.2022
- Greeted customers and provided excellent customer service.
- Processed payments for orders using a cash register.
- Weighed out portions of cold cuts for subs, and also weighed out salads.
- Stocked shelves with products, such as chips and candy bars.
- Performed opening duties such as turning on lights, setting up tables and counters.
- Answered questions from customers regarding ingredients used in certain menu items or preparation techniques used by staff members.
- Balanced cash drawers at end of each shift.
- Conducted regular inventory checks to monitor stock levels.
Deal Coordinator
Hyundai Motors
Jersey City, NJ
03.2018 - 02.2019
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Entered and maintained departmental records in company database.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed filing systems for electronic and hard copy documents to keep organized records.
Education
High School Diploma -
Paterson Adult Alternative School
Paterson, NJ06-2009
Skills
- Menu Recommendations
- Safe Food Handling
- Guest Relations Management
- Customer Service
- Order Accuracy
- Compliance standards
- Order Taking
- Food presentation
- Order Management
- Menu knowledge
- Regulatory Compliance
Timeline
Waitress
Saigon Cafe
06.2022 - 03.2024
Deal Coordinator
Hyundai Motors
03.2018 - 02.2019
Counter Person
Blimpie
08.2011 - 06.2022
High School Diploma -
Paterson Adult Alternative School
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