Kimberly Kline
Bartow,FL
Summary
Customer Service Representative with strong experience in fostering client relationships and enhancing customer satisfaction. Effective collaborator focused on contributing to team success and driving business growth. Committed to delivering exceptional service and cultivating lasting partnerships.
Overview
13
13
years of professional experience
Work History
Tag and Title Clerk
Big Gorilla Auto Sales
Lakeland, Florida
08.2014 - 08.2016
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Processed title applications for vehicle sales and transfers efficiently.
- Managed inventory of title documents and tags for timely distribution.
- Verified customer information for accuracy and compliance with regulations.
- Coordinated with dealerships to resolve title-related discrepancies promptly.
- Facilitated customer inquiries regarding title status and requirements effectively.
- Maintained organized records of all title transactions for easy retrieval.
Customer Service Representative
Discount Motorcycle Parts
Lakeland, Florida
08.2013 - 08.2016
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Responded to customer inquiries via phone, email, and chat.
- Assisted customers in selecting motorcycle parts and accessories.
- Processed orders efficiently using the company's order management system.
- Contacted customers about potential service upgrades, new services and account changes.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
Service Writer
Cambria Automotive Companies
Edison, New Jersey
07.2003 - 06.2009
- Coordinated service appointments and ensured timely scheduling of repairs.
- Conferred with customers to understand service needs and write up accurate orders.
- Managed customer service inquiries and provided detailed vehicle information.
- Communicated with customers about vehicle status and repair progress updates.
- Maintained organized records of customer interactions and service history files.
- Communicated repair information to customers in a professional manner.
- Processed payments for completed services using cash register or point-of-sale systems.
- Maintained customer database with current contact information and vehicle records.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Education
Manchester Township High School
Manchester, NjSome College (No Degree) - Human Resources Development
Southern New Hampshire University
Hooksett, NHSkills
- Customer relationship management
- Document management
- Title processing
- Data entry accuracy
- Appointment scheduling
- Money handling
Timeline
Tag and Title Clerk
Big Gorilla Auto Sales
08.2014 - 08.2016
Customer Service Representative
Discount Motorcycle Parts
08.2013 - 08.2016
Service Writer
Cambria Automotive Companies
07.2003 - 06.2009
Manchester Township High School
Some College (No Degree) - Human Resources Development
Southern New Hampshire University