Kimberly Knowles
Newburgh,IN
Summary
Resourceful and proactive professional skilled at hiring, training and motivating personnel to meet demanding requirements. I offer over 20 years of progressive experience with working with internal and external employees and customers. I am an accomplished individual whose objective is to help the organization meet its goals, mission, and guiding principles. I am a detail-oriented individual that takes pride in her work, as well as the work of her team. I see the importance of a healthy team focused work environment. I believe that success for one equals success for all. I find that you must be passionate about your job and each day must begin with a sense of excitement: it is contagious and encourages production to flourish.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Training & Communications Supervisor
Mead Johnson Nutrition/Reckitt
12.2021 - Current
- Supervise the Training and Communications team members to improve individual effectiveness and knowledge
- Collaborate with company stakeholders and outside departments to stay abreast of changes to existing products, or development of new products
- Develop and direct the training and communication strategy for the department and brand marketing while also demonstrating compliance with all applicable guidelines and regulations. Ensure training is provided for a diverse group while maintaining company guidelines and core values
- Manage departmental SOPs and ensure compliance via recurring training and documentation
- Oversee curriculum development and delivery, and manage ECRC Training database including schedules, materials, self-study modules and assessments
- Oversee the design and develop of training programs
- Govern the department’s Knowledge Base and all associated activities, including LEX approvals, routine reviews, content updates, etc.
- Interview and identify potential new hire candidates. Assist with onboarding new hires including system set-up
- Lead and manage projects, including internal department improvements to processes, and external department consumer programs. Build and maintain relationships with company personnel, external consumers, retailers, and healthcare professionals.
Learning & Develop Training Specialist
Mead Johnson Nutrition/Reckitt
09.2015 - 12.2021
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Documented participation and evaluated learning for each participant.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Developed training handbooks, computer tutorials and reference materials.
- Developed training curricula and recommended programs that met instructional goals and objectives.
- Prepared videos for online and remote instruction.
- Developed and updated SOP’s (Standard Operating Procedures)
- Led and mentored the specialists to improve individual effectiveness and knowledge, which includes ability to provide constructive feedback, set goals, and track progress
- Led projects to support the strategic and operational objectives and brand marketing while also demonstrating compliance with all applicable guidelines and regulations
Consumer Resource Specialist
Mead Johnson Nutrition/Reckitt
11.2010 - 09.2015
- Supported brand initiatives through contacts with consumers via phone, letters, email, social media, and web chat
- Created consumer accounts, and processed sales orders for products
- Provided product knowledge to new and expecting parents, as well as healthcare professionals
- Served as a Mentor for new employees
- Member of the Consumer Resource Motivational Team
- Member of the Network of Women Organization
Commercial/Industrial Account Representitive
Vectren Energy
07.2004 - 11.2010
- Established commercial, industrial, and residential utility accounts
- Resolve billing problems
- Implemented work orders requested by the customer, as well as by the company
- Established online registration for customers
- Accepted credit card and check payments
- Provided information pertaining to energy usage
- Processed energy reports
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
Assistant Shipping & Receiving Manager/Shipping Clerk
Casco Products Corporation
07.1998 - 08.2003
- Entered daily shipments request in computer, printed out labels, scanned and prepared shipments
- Printed out all bill of ladings, all commercial invoices, and Customs Papers
- Contacted preferred carrier, and scheduled shipment pick up time
- Received incoming shipments, scanned, and input data into computer
- Created Standard Operation Procedure/Work Orders
- Wrote/Implemented Shipping Procedure Handbook
- Maintained daily inventory
- Entered purchase orders for supplies, inventory and warehouse equipment and office supplies
- Communicated with Plant Manager the demands of customer orders
- Performed training and cross training for plant departments
- Trained in Haz/Mat, emergency procedure
- Worked in customer service to make sure demands of customers, as well as the company were met
- Certified Team Leader and Green Belt in Six Sigma
- Enhanced performance of receiving dock associates through training, guidance and motivation
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
Education
Henderson County High School
Henderson, KYBusiness Management
Western Kentucky University
Bowling Green, KYSkills
- PowerPoint/Excel/Outlook/Word/Publisher
- Turning Point/Prezi
- Salesforce
- Banner Program
- inContact
- Shopify/Ordergroove
- Canva/Camtasia/Articulate Programs
Certification
- Microlearning Certificate from ATD (2020)
- Instructional Design Certificate from ATD (2020)
- Employee Engagement Professional Development Course from Disney Institute (2020)
- Certified Team Leader of Green Belt Six Sigma (2003)
Personal Skills
- Time Management - excellent organization skills; proficient at multitasking. Able to complete all tasks, on time without compromising the quality of the finished product. See the “big picture” but then break it down into details to accomplish each task or goal in a timely, effective way.
- Problem solving – recognizing a problem, having a positive attitude and clear understanding of the problem while examining the options and facing it persistently for a resolution.
- Interpersonal Savvy – solid team player able to work efficiently alone or as a member of a group. Is seen as a trusted and approachable individual who is always willing to help others.
- Dealing with Ambiguity – constantly thinking “outside of the box” to identify an opportunity to improve current processes; embrace change and able to champion change with my peers.
Timeline
Training & Communications Supervisor
Mead Johnson Nutrition/Reckitt
12.2021 - Current
Learning & Develop Training Specialist
Mead Johnson Nutrition/Reckitt
09.2015 - 12.2021
Consumer Resource Specialist
Mead Johnson Nutrition/Reckitt
11.2010 - 09.2015
Commercial/Industrial Account Representitive
Vectren Energy
07.2004 - 11.2010
Assistant Shipping & Receiving Manager/Shipping Clerk
Casco Products Corporation
07.1998 - 08.2003
Henderson County High School
Business Management
Western Kentucky University
- Microlearning Certificate from ATD (2020)
- Instructional Design Certificate from ATD (2020)
- Employee Engagement Professional Development Course from Disney Institute (2020)
- Certified Team Leader of Green Belt Six Sigma (2003)
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