Kimberly Knowles
Carmel,IN
Summary
Self-motivated team player and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Office Scheduling Coordinator
Guardian Pediatrics
Carmel, IN
03.2024 - Current
- Coordinate scheduling for patient appointments, optimizing clinic workflow and enhancing patient satisfaction.
- Manage health records to ensure accurate documentation of patient interactions and schedules.
- Collaborate with medical staff to streamline communication regarding appointment changes and patient needs.
- Develop efficient procedures for handling appointment cancellations and rescheduling, minimizing disruption to operations.
- Train new team members on scheduling processes and software usage, fostering a collaborative work environment.
- Optimize workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Manage complex scheduling software, leading to reduction in double bookings and scheduling conflicts.
- Improve patient satisfaction with timely and accurate appointment setting.
General Manager
Club Canine
Carmel, IN
09.2019 - 10.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion.
- Managed a diverse team of 25-30 professionals, creating a positive work environment and high employee satisfaction.
- Built strong relationships with clients and staff members to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Client Support Manager
The National Bank Of Indianapolis
Indianapolis, IN
01.2007 - 09.2019
- Enhanced client satisfaction with timely and effective issue resolutions.
- Collaborated closely with cross-functional teams for seamless service delivery.
- Managed a diverse portfolio of clients, delivering personalized solutions tailored to individual needs.
- Established strong relationships with co-workers, clients and other financial institutions, maintaining open lines of communication at all times.
- Participated in regular team meetings to discuss progress, challenges, and best practices in client support management.
- Ensured compliance with industry regulations and company policies throughout all aspects of client support activities.
- Handled escalated cases effectively, demonstrating empathy and professionalism while resolving complex issues.
- Referred clients to appropriate departments to meet specific financial needs.
Education
Bachelor of Science - Criminal Justice And Criminology
Ball State University
Muncie, INSkills
- Account Management
- Customer Retention
- Sound Judgment
- Schedule Management
- Staff Training/Development
- Operations Management
- Administrative Skills
- Detail-Oriented
- Reliable
- Ability to Work Independently or with a Team
- Business Administration
- Customer Relationship Management
Certification
CPR Certified
References
References available upon request.
Timeline
Front Office Scheduling Coordinator
Guardian Pediatrics
03.2024 - Current
General Manager
Club Canine
09.2019 - 10.2023
Client Support Manager
The National Bank Of Indianapolis
01.2007 - 09.2019
Bachelor of Science - Criminal Justice And Criminology
Ball State University