Kimberly Krogman
Washington,UT
Summary
Skilled Lead Specialist with background in managing and coordinating projects, as well as providing guidance to team members. Strengths include problem-solving abilities, strategic planning skills and effective communication. Previous roles have brought about significant improvements in operational efficiency and team productivity. Very driven and motivated to become a great employee and even better person overall. Willingness to step in and learn new things and retain details. Can be very moldable in all areas of work.
Overview
18
18
years of professional experience
Work History
Aircraft Records Lead Specialist
SkyWest Airlines Inc.
St. George, UT
05.2024 - Current
- Conducted training sessions for new staff on Lead Specialist responsibilities and procedures.
- Provided guidance and support to other Lead Specialists in the organization.
- Interact with managers, mechanics, and vendors on engine and landing gear documents.
- Code and track aircraft engines and landing gear for all of SkyWest's aircraft.
- Generate monthly reports for managers.
Operations Manager
FedEx Ground
Lake Havasu City, AZ
08.2022 - 05.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Package Handler
FedEx
Lake Havasu City, AZ
07.2020 - 08.2022
- Inspected packages for damages or defects and recorded any issues found.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Organized packages according to type, size, destination, and other specifications.
Cap2/Cake Decorator
Wal-Mart
09.2019 - 06.2020
- Unloaded trucks
- Stock shelves
- Decorate cake orders
- Help customers
Aircraft Records Specialist
SkyWest Airlines Inc.
04.2015 - 06.2019
- Managed completion of planned audits, reviewed records for Landing Gear and Engine changes
- Built Aircraft components into a computer system
- Kept Records of aircraft Engines and Landing Gear
- Audited daily work of components
- Worked on daily projects and completed them in a timely manner
Shift Supervisor
Little Caesars Pizza
05.2006 - 04.2015
- Set up, adjusted, and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands
- Assisted store management with daily assignments and trained over 50 employees
- Motivated team members to complete assigned tasks and preform at exceptional performance levels
- Completed opening and closing duties including paperwork
- Resolved customer complaints
Education
High School Diploma -
Dixie High School
05.2007
Skills
- Time Management
- Problem solving
- Professional Demeanor
- Memorizing product codes
- Strong Team Member
- Courteous and Professional Demeanor
- Strong Communication Skills
- Meeting Deadlines
- Safety Awareness
- Computer Application Knowledge
- Record-keeping and Book-keeping experience
- Flexible and adaptable
- Operations Management
- Customer Relations
- Quality Assurance
- Technical communication
References
Available upon request.
Timeline
Aircraft Records Lead Specialist
SkyWest Airlines Inc.
05.2024 - Current
Operations Manager
FedEx Ground
08.2022 - 05.2023
Package Handler
FedEx
07.2020 - 08.2022
Cap2/Cake Decorator
Wal-Mart
09.2019 - 06.2020
Aircraft Records Specialist
SkyWest Airlines Inc.
04.2015 - 06.2019
Shift Supervisor
Little Caesars Pizza
05.2006 - 04.2015
High School Diploma -
Dixie High School
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