Kimberly Kuehr
Indianapolis,IN
Summary
Results-driven account representative that engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales and retaining business. Committed to delivering exceptional customer service and promoting growth.
Overview
5
5
years of professional experience
Work History
Professional Recruiter/Account Representative
Specialized Recruiting Group
01.2022 - Current
- Developed and implemented recruitment strategies, interviewed applicants and managed hiring process.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Verified applicant references and employment details.
- Supported day-to-day account management for company clients.
- Worked collaboratively with sales team to identify and target market opportunities.
- Oversaw full cycle recruiting efforts for 10+ vacancies per quarter
Sales Support Specialist
United Healthcare Group
01.2021 - 12.2022
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Completed and average score of 99% on quality audits
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
Vice President
Zeta Tau Alpha Sorority
12.2018 - 12.2020
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Cultivated relationships with existing and potential donors to increase donations.
- Planned and implemented fundraising events.
- Developed and maintained courteous and effective working relationships.
- Managed 10 members and delegated tasks as needed
- Facilitated and organized weekly meetings to clarify expectations of staff and their goals.
Education
Bachelor of Arts - Public Relations
Franklin College
Franklin, IN05.2021
Skills
- Interpersonal Communication
- Relationship Building
- Consultative Sales
- Customer Relationship Management
- Client Account Management
- Positive Attitude
- MS Office
- Self-Motivation
- Recruitment
- Conflict Resolution
Timeline
Professional Recruiter/Account Representative
Specialized Recruiting Group
01.2022 - Current
Sales Support Specialist
United Healthcare Group
01.2021 - 12.2022
Vice President
Zeta Tau Alpha Sorority
12.2018 - 12.2020
Bachelor of Arts - Public Relations
Franklin College
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