Kimberly Lake
Levittown ,PA
Summary
Dynamic Technical Assistant with a strong work ethic and proven expertise in operations support at the State of New Jersey. Enhanced workflow processes and improved data accuracy, while providing exceptional customer assistance. Skilled in document processing and technical guidance, fostering collaboration and efficiency within teams.
Experienced Technical Assistant successful handling problems and determining optimal solutions. Good documentation and reporting skills with solid understanding of customer, team and vendor relations.
Overview
22
22
years of professional experience
Work History
Technical Assistant 1
State of New Jersey, Division of Fire Safety, Compliance Unit
03.2016 - 12.2024
- Supported fire safety compliance unit by preparing documentation and maintaining accurate records.
- Provided technical guidance and support to team members.
- Updated supervisor on status of projects.
- Served as point-person for support requests with clients and fire officials.
- Liaised with business owners, communicating and resolving problems and concerns.
- Transferred computer files between programs.
- Improved data accuracy by meticulously updating and maintaining databases.
- Processed checks for the compliance officers weekly. This included adjusting payments and correcting any discrepancies.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume calls while maintaining composure and professionalism.
- Handled all mail that was received by compliance unit. Including but not limited to mail that was returned to our office by USPS.
Technical Assistant 2
State of New Jersey, Division of Fire Safety, Contractor Certification Unit
05.2003 - 03.2016
- Developed and maintained fire safety documentation and reporting processes.
- Collaborated with fire officials and business owners to streamline procedures.
- Coordinated scheduling for training sessions and technical workshops for advisory groups to get unit procedures up and running.
- Led initiatives to improve workflow processes within the division, enhancing team collaboration.
- Gathered, organized and distributed technical documentation to businesses and individuals seeking certifications
- Maintained organized filing systems, improving document retrieval and office efficiency.
- Coordinated communication between departments, facilitating timely information flow and collaboration.
- Processed customer transactions accurately and efficiently, processing checks and deposits.
Education
No Degree -
Bucks County Community College
Newtown, PA06-1987
High School Diploma -
Pennsbury High School
Fairless Hills, PA06-1985
Skills
- Operations support
- Technical diagnosis
- Document processing
- Customer assistance
- Documentation proficiency
- Technical guidance
- Administrative skills
- User training
- Tech support
- Strong work ethic
- Teamwork
- Problem-solving
- Multitasking
- Reliability
Timeline
Technical Assistant 1
State of New Jersey, Division of Fire Safety, Compliance Unit
03.2016 - 12.2024
Technical Assistant 2
State of New Jersey, Division of Fire Safety, Contractor Certification Unit
05.2003 - 03.2016
No Degree -
Bucks County Community College
High School Diploma -
Pennsbury High School
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