Kimberly Landers
Covington,KY
Summary
Seeking a role where I can apply customer service expertise, team leadership, and operational excellence to support a patient‑centered environment.
Overview
15
15
years of professional experience
Work History
Office Coordinator
Orthocincy
02.2024 - Current
- As a Office Coordinator I coordinate daily operations of front and back office to support efficient scheduling and patient flow. Manage administrative tasks including inventory control, supply ordering, and record maintenance. Supervise staff performance through training and evaluations. Assist in hiring process by reviewing resumes, conducting interviews, and onboarding new employees. Facilitate communication between staff, providers, and patients to promote teamwork and problem resolution.
Procedure Scheduler
Orthocincy
12.2023 - 02.2024
- As a Medical Authorization & Customer Service Specialist, I schedule high-tech imaging appointments, obtain pre-certifications, and manage medication prior authorizations. I address patient inquiries regarding appointments, medications, and insurance coverage while providing excellent customer service. I also track and follow up on pending authorizations and ensure timely completion of all tasks.
Neurosurgery Coder
Mayfield Brain and Spine
09.2019 - 11.2023
- As a Neurosurgery Coder at Mayfield Brain and Spine, I am responsible for meticulously coding all inpatient and outpatient procedures. My role extends to charge reconciliation, addressing rejected claims from payers, and initiating corrective measures for reprocessing. I actively communicate with insurance companies through correspondence letters for claim reconsideration. Additionally, I play a crucial role in the daily operations, including posting charges, batching claims, and ensuring the accuracy of batch balances.
Surgery Scheduler
Mercy Jewish Hospital
06.2018 - 09.2019
- At Mercy Jewish Hospital, my focus was on surgery scheduling, where I coordinated outpatient and inpatient procedures, including emergency cases. Working closely with physicians and the Director of Surgical Operations, I ensured accurate scheduling, physician compliance, and optimal utilization of block time.
Physician Network Scheduler
FMMG - Surgery
01.2011 - 06.2018
- During my tenure at FMMG-Surgery, I undertook the role of Physician Network Scheduler. This multifaceted position involved scheduling surgeries, obtaining insurance pre-certification, and coordinating necessary testing for surgeries. Additionally, I played a pivotal role in implementing Electronic Medical Records (EMR) systems across multiple practices, overseeing training, payroll, billing, coding reconciliation, and ensuring Medicare compliance.
Education
Associates of Science - Business Administration
Colorado Technical University
09.2021
CCMA Certification - undefined
Kentucky Health Institute
01.2016
CAN Certification - undefined
Kentucky Health Institute
01.1999
Skills
- Utilized strong organizational abilities and resourcefulness to streamline processes and enhance efficiency
- Facilitated effective information exchange to enhance team collaboration
- Contributed to team success by fostering a cooperative and supportive work environment
- Maintains composure and effectiveness while managing tight deadlines and challenging situations
- Cultivated a high-performing team environment to enhance productivity and achieve organizational goals
- Exhibited strong dependability and responsibility to ensure team success
Timeline
Office Coordinator
Orthocincy
02.2024 - Current
Procedure Scheduler
Orthocincy
12.2023 - 02.2024
Neurosurgery Coder
Mayfield Brain and Spine
09.2019 - 11.2023
Surgery Scheduler
Mercy Jewish Hospital
06.2018 - 09.2019
Physician Network Scheduler
FMMG - Surgery
01.2011 - 06.2018
Associates of Science - Business Administration
Colorado Technical University
CCMA Certification - undefined
Kentucky Health Institute
CAN Certification - undefined
Kentucky Health Institute