Kimberly Laube
Phoenix,AZ
Summary
Seasoned Call Center Representative with background in providing high-quality customer service through effective communication. Strengths include ability to manage complex calls, troubleshoot effectively and maintain composure under pressure. Significant impact in previous roles includes improved customer satisfaction rates and efficient problem resolution. Strong multitasker with exceptional interpersonal skills, ensuring a positive experience for each caller. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Call Center Representative
Maximus Federal Services
Phoenix, AZ
10.2024 - Current
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Contacted customers about potential service upgrades, new services and account changes.
- Processed customer account changes with proprietary software.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
- Translated customer and internal documents to facilitate actions and resolutions.
- Consulted with customers regarding needs and addressed concerns.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
Commercial Janitorial Cleaner
ACE Building Maintenance
Phoenix, Arizona
06.2024 - 10.2024
- Responded to emergency cleaning requests to ensure immediate clean-up of spills or accidents.
- Disinfected high-touch surfaces such as door handles and light switches on a regular basis.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Transported trash to disposal areas in a timely manner.
- Resolved customer complaints professionally in a timely manner.
- Cleaned windows, walls, mirrors, restroom fixtures, and other surfaces using appropriate cleaning supplies.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Sanitized restrooms with approved chemicals according to schedule.
- Followed safety protocols while operating machinery such as buffers or vacuums.
- Performed routine cleaning tasks in commercial buildings, including sweeping, mopping, and vacuuming floors.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Cleaned and maintained the outdoor spaces such as sidewalks and parking lots.
- Replenished supply of hand soap, paper towels, and other consumables.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Reported any maintenance issues to supervisor promptly.
- Sanitized restrooms, including cleaning toilets, urinals, and sinks, and replenishing supplies.
Sales Floor Associate
JCPenney
Phoenix, AZ
10.2023 - 05.2024
- Assisted in organizing and restocking merchandise to ensure sales floor remained tidy and appealing.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Greeted customers to determine wants or needs.
- Processed sales transactions quickly and accurately at the checkout counter.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers promptly, offering assistance to improve shopping experience.
- Organized store by returning merchandise to proper areas and restocked displays.
- Developed knowledge about products and sales items to answer customer questions.
- Recommended and helped locate or obtain merchandise based on customer needs and desires.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Participated in inventory management, conducting regular stock checks to prevent shortages.
- Upheld all safety regulations as outlined by the company's health and safety policy.
Education
High School Diploma -
Trevor G Browne High School
Phoenix, AZ05-2024
Skills
- Sales closing
- Account updating
- Complaint resolution
- Call logging
- Proficient in NGD software
- Training experience
- Fluent in Spanish
- Performance improvement
- Resolving issues
- Product knowledge
- Customer communications
Accomplishments
- Was in enrolled in Advanced Placements classes throughout high school.
Certification
- Completed 1600 hours of Protege Cosmetology School
Languages
Spanish
Professional
Timeline
Call Center Representative
Maximus Federal Services
10.2024 - Current
Commercial Janitorial Cleaner
ACE Building Maintenance
06.2024 - 10.2024
Sales Floor Associate
JCPenney
10.2023 - 05.2024
High School Diploma -
Trevor G Browne High School