Kimberly L. Brown
San Leandro,CA
Summary
Experienced professional with a strong background in scheduling and optimizing operations. Adept at coordinating complex schedules and adapting seamlessly to changing needs. Highly skilled in project management, time management, and resource allocation, consistently ensuring efficient workflow and maintaining high standards. Recognized for reliability and effective communication in high-pressure environments, with a strong focus on team collaboration and achieving results.
Overview
22
22
years of professional experience
Work History
Lead Scheduling Coordinator
Lucile Packard Children's Hospital Stanford
04.2014 - Current
- Implemented continuous improvement initiatives to optimize scheduling processes and increase operational efficiency.
- Mentored junior schedulers, fostering professional growth and enhancing overall team performance.
- Developed strong interdepartmental relationships to ensure seamless coordination of resources for optimal service delivery.
- Championed the adoption of new scheduling technologies and software, providing comprehensive training to team members and driving increased efficiency.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
- Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
- Assisted in the development of an online scheduling system, improving accessibility for patients.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Accomplished multiple tasks within established timeframes.
Office Assistant III
Stanford Hospital & Clinics
08.2003 - 04.2014
- Following all safety procedure and HIPPA regulations.
- Provide x-rays and reports for patient's upcoming clinical visits.
- Maintain positive attitude in busy and demanding environment.
- Comply with all subpoenas issued for x-rays copies.
- Serve the issuing attorney with a statement of objections to the subpoena.
- Proficient with Centricity PACS and Centricity RIS-IC.
- Maintained high-quality digitized records with thorough quality control checks on all scanned documents.
- Exceeded departmental performance metrics consistently through focused efforts on speed, accuracy, and quality in daily tasks.
- Safeguarded sensitive information by adhering to strict security measures during the scanning, storage, and disposal of documents.
- Maximized productivity with proficient use of advanced imaging equipment and software tools.
- Facilitated seamless collaboration between departments by promptly addressing requests for digitized files or archived materials.
- Assisted in training new hires, sharing best practices for efficient document handling and imaging processes.
- Increased data accessibility with accurate metadata tagging of digitized files in a central database.
- Provided excellent customer service when interacting with internal clients regarding their image request needs or concerns.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
Diploma -
Menlo Atherton High School
Atherton, CASkills
- Microsoft Office
- Epic
- Centricity PACS
- Centricity RIS-IC
- Scheduling expertise
- Deadline management
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Lead Scheduling Coordinator
Lucile Packard Children's Hospital Stanford
04.2014 - Current
Office Assistant III
Stanford Hospital & Clinics
08.2003 - 04.2014
Diploma -
Menlo Atherton High School
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