Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Lee

Killeen

Summary


Certified Pharmacy Technician professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart Pharmacy
12.2005 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Resolved third-party billing, computer system and customer service issues.

Marketing Research Representative

MARC
05.2002 - 12.2005
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Improved overall call quality by adhering to company guidelines and best practices consistently.
  • Fostered positive team environment by sharing best practices in telemarketing strategies and techniques.

Education

Business Administration

Southern New Hampshire University
Hooksett, NH
01-2025

Associate of Science - Chemistry

Central Texas College
Killeen, TX
05-2010

Skills

  • Data entry
  • Processing medication orders
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Exceptional telephone etiquette
  • Medication therapy management
  • Insurance billing
  • Medicare and medicaid processes
  • FDA and HIPAA compliance

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Walmart Pharmacy
12.2005 - Current

Marketing Research Representative

MARC
05.2002 - 12.2005

Business Administration

Southern New Hampshire University

Associate of Science - Chemistry

Central Texas College

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