Kimberly Lee
Killeen,Texas
Summary
Thuy Nguyen RPH, pharmacy manager
1(504)858-6337
Samantha Yovanoff RPH, previous pharmacy manager
1(585)755-8279
Shashank Patel RPH, Market Director
1(859)472-4120
Karen Howard RPH, staff pharmacist and business owner
1(254)458-2867
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Wal-Mart Pharmacy
12.2005 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Development and implementation of new processes for offering and administering immunizations in a retail pharmacy setting.
- Administered Covid vaccines during the pandemic of 2020.
Marketing Research Representative
MARC
05.2002 - 12.2005
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed a high volume of calls daily (i.e. approximately 500 calls per day) while maintaining professionalism and efficiency.
- Handled high volume telemarketing operations with expert use of client management software and computer dialing.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Fostered positive team environment by sharing best practices in telemarketing strategies and techniques.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH01-2025
Associate of Science - Chemistry
Central Texas College
Killeen, TX05-2010
Skills
- Customer service
- Data entry
- Attention to detail
- Problem-solving skills
- Accuracy when processing large volume of prescriptions
- Insurance adjudication
- FDA and HIPAA compliance
- Exceptional telephone etiquette
- Medication therapy management
- Knowledge of medicare and medicaid standards
- Regulatory compliance practices
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Wal-Mart Pharmacy
12.2005 - Current
Marketing Research Representative
MARC
05.2002 - 12.2005
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - Chemistry
Central Texas College