Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Lee

Killeen,Texas

Summary

Thuy Nguyen RPH, pharmacy manager

1(504)858-6337

Samantha Yovanoff RPH, previous pharmacy manager

1(585)755-8279

Shashank Patel RPH, Market Director

1(859)472-4120

Karen Howard RPH, staff pharmacist and business owner

1(254)458-2867

Overview

23
23
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Wal-Mart Pharmacy
12.2005 - Current
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Development and implementation of new processes for offering and administering immunizations in a retail pharmacy setting.
  • Administered Covid vaccines during the pandemic of 2020.

Marketing Research Representative

MARC
05.2002 - 12.2005
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed a high volume of calls daily (i.e. approximately 500 calls per day) while maintaining professionalism and efficiency.
  • Handled high volume telemarketing operations with expert use of client management software and computer dialing.
  • Improved overall call quality by adhering to company guidelines and best practices consistently.
  • Fostered positive team environment by sharing best practices in telemarketing strategies and techniques.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
01-2025

Associate of Science - Chemistry

Central Texas College
Killeen, TX
05-2010

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Accuracy when processing large volume of prescriptions
  • Insurance adjudication
  • FDA and HIPAA compliance
  • Exceptional telephone etiquette
  • Medication therapy management
  • Knowledge of medicare and medicaid standards
  • Regulatory compliance practices

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Wal-Mart Pharmacy
12.2005 - Current

Marketing Research Representative

MARC
05.2002 - 12.2005

Bachelor of Science - Business Administration

Southern New Hampshire University

Associate of Science - Chemistry

Central Texas College

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