Kimberly Leegard
Summary
Results-driven OEM & Special Markets Specialist with expertise in customer satisfaction enhancement through analytical problem-solving. Designed training resources that boosted team collaboration and efficiency. Adept in Excel for documentation management and fostering teamwork in high-energy environments. Ready to address new challenges and support organizational objectives with commitment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
OEM & Special Markets Specialist
Covercraft Industries, LLC
Paul's Valley, OK
04.1997 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time.
- Implemented new training material for team, resulting in better overall performance.
- Maintaining high standards for all products and services.
- Conducted comprehensive competitor analysis to keep customer needs within the performance parameters.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Developed training materials to enhance staff proficiency and productivity.
- Improved team collaboration by initiating regular strategy meetings.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Shipping Clerk
Covercraft Industries, LLC
Paul's Valley, OK
04.1997 - 05.2022
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide on time shipments.
- Improved on-time delivery rates by closely monitoring shipment progress and proactively addressing potential delays.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Supported a positive work environment through consistent communication and teamwork, fostering strong relationships among colleagues.
- Enhanced packing efficiency by implementing an organized system for inventory and supplies management.
- Collaborated with customer service representatives to address and resolve shipment-related issues promptly.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
- Reinforced workplace safety, adhering to established guidelines and maintaining a clean, hazard-free environment.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Education
High School Diploma -
East Central University
Ada, OKSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management-Excel, Sharepoint, Power Bi
- Continuous improvement
- Knowledge sharing
- Self motivation
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking
- Task prioritization
Certification
- Customer Service Training
- Kaizen Event
Timeline
OEM & Special Markets Specialist
Covercraft Industries, LLC
04.1997 - Current
Shipping Clerk
Covercraft Industries, LLC
04.1997 - 05.2022
High School Diploma -
East Central University