Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
19
19
years of professional experience
Work History
Executive Assistant to Chief Information Officer
Group Health Cooperative South Central Wisconsin
01.2023 - Current
Prepare and submit expense reports and reconcile credit card account on monthly basis.
Created streamlined process for all purchase orders and invoices.
Provide onboarding support for new hires, meeting scheduling and being point of contact for new hire.
Responsible for broad range of activities involving timely and confidential performance of administrative duties including executive support and project support.
Plan, prepare and execute all division events, meetings, social outings, and conferences.
Assist in tracking, adjusting project schedules for different IT upgrades and implementations.
Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
Screened calls and emails and initiated actions to respond or direct messages for managers.
CBA – Health Claims Audit Coordinator
Risk Strategies Company
08.2021 - 01.2023
Processed Aggregate Stop-loss insurance claims.
Acknowledged all new incoming stop loss claims, request all missing data, and performed follow-up in accordance with established procedures.
Assisted with team building initiatives to improve moral.
Created policies and procedures while in this role.
Reviewed and performed initial validation of all incoming claims.
Collaborated with team members to ensure consistencies was kept at the highest level.
Prepared all required reports/files for audit in accordance with established company procedures.
Assisted in successful completion of external audits through diligent preparation and communication with external auditors.
Senior Administrative Project Coordinator
M3 Insurance Solutions, Inc.
11.2004 - 08.2021
Tracked and analyzed account managers performance by dissecting data to provide senior leadership with monthly team performances.
Developed processes that reduced loss run processing time by 35% each month for client reporting.
Managed project timelines, organize, and prioritize scheduling of work assignments.
Increased productivity by analyzing processes to identify gaps and implement streamlined strategies.
Resolved conflicts among team members diplomatically, maintaining positive working environment.
Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Facilitated training sessions for staff members to improve their knowledge and skills related to specific projects.
Assisted in development of comprehensive project plans outlining goals, deadlines, and resources needed.
Parsed complex projects into logical, straightforward tasks with attainable deadlines.
Coordinated cross-functional teams to achieve project objectives within tight deadlines.
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