Kimberly Little
Tehachapi,CA
Summary
Dynamic retail professional with a proven track record at Walmart, excelling in customer service and leadership. Recognized for enhancing team performance through effective problem-solving and time management. Committed to fostering a customer-centric environment while leveraging strong computer skills to streamline operations and improve service outcomes.
Overview
12
12
years of professional experience
Work History
Heath and Beaut Associate
Walmart
Tehachapi, CA
10.2019 - Current
- Supported team members in maintaining high standards of customer service.
- Collaborated with peers to execute daily operational tasks efficiently.
- Engaged with customers to resolve inquiries and enhance shopping experience.
- Participated in training sessions to improve skills and knowledge in retail operations.
Team Lead
Walmart
Tehachapi, CA
08.2019 - 09.2021
- Developed action plans based on performance metrics, resulting in improved departmental outcomes.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Service Desk Supervisor
Home Depot
Tehachapi, CA
09.2014 - 08.2019
- Supervised daily operations of service desk, ensuring optimal customer .
- Resolved escalated customer issues, maintaining high levels of service excellence and retention.
- Promoted a customer-centric approach among team members, emphasizing empathy, active listening, and effective problem-solving skills in all interactions with users.
Education
GED -
Bakersfield Adult School
Bakersfield, CA1996
Skills
Time management
Attention to detail
Computer skills
Leadership qualities
Customer interaction
Cash handling
Complex Problem-solving
Record and file management
Timeline
Heath and Beaut Associate
Walmart
10.2019 - Current
Team Lead
Walmart
08.2019 - 09.2021
Service Desk Supervisor
Home Depot
09.2014 - 08.2019
GED -
Bakersfield Adult School