Kimberly Little
Tehachapi,CA
Summary
Dynamic retail professional with a proven track record at Walmart, excelling in customer service and leadership. Recognized for enhancing team performance through effective problem-solving and time management. Committed to fostering a customer-centric environment while leveraging strong computer skills to streamline operations and improve service outcomes.
Overview
12
12
years of professional experience
Work History
Heath and Beaut Associate
Walmart
10.2019 - Current
- Supported team members in maintaining high standards of customer service.
- Collaborated with peers to execute daily operational tasks efficiently.
- Engaged with customers to resolve inquiries and enhance shopping experience.
- Participated in training sessions to improve skills and knowledge in retail operations.
Team Lead
Walmart
08.2019 - 09.2021
- Developed action plans based on performance metrics, resulting in improved departmental outcomes.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Service Desk Supervisor
Home Depot
09.2014 - 08.2019
- Supervised daily operations of service desk, ensuring optimal customer .
- Resolved escalated customer issues, maintaining high levels of service excellence and retention.
- Promoted a customer-centric approach among team members, emphasizing empathy, active listening, and effective problem-solving skills in all interactions with users.
Education
GED -
Bakersfield Adult School
Bakersfield, CA1996
Skills
Time management
Attention to detail
Computer skills
Leadership qualities
Customer interaction
Cash handling
Complex Problem-solving
Record and file management
Timeline
Heath and Beaut Associate
Walmart
10.2019 - Current
Team Lead
Walmart
08.2019 - 09.2021
Service Desk Supervisor
Home Depot
09.2014 - 08.2019
GED -
Bakersfield Adult School