Kimberly Lizano-Rodriguez
Dynamic Sales Manager with a proven track record at Residence Inn Marriott, excelling in relationship building and sales strategy implementation. Bilingual in Spanish, I consistently exceeded sales targets and enhanced client satisfaction through tailored solutions and exceptional service. Proficient in Microsoft Office, I thrive in high-pressure environments, driving revenue growth and fostering lasting client connections.
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Work History
Sales Manager
3 Years 4 Months- Was promoted from Front Desk Agent after 7 months
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Received 1st Quarter Manager of 2024
- Worked with all group segments
Front Desk Agent
9 Months- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Used FOSSE system to process reservations, check-ins and check-outs
Server
4 Years 8 Months- Delivered exceptional customer service in high-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to streamline food preparation and presentation processes.
- Resolved customer complaints efficiently, enhancing overall dining experience.
Education
High School Diploma
Skills
Certification
Manager Development Program