Kimberly Lizano-Rodriguez
Woodbridge,VA
Summary
Dynamic Sales Manager with a proven track record at Residence Inn Marriott, excelling in relationship building and sales strategy implementation. Bilingual in Spanish, I consistently exceeded sales targets and enhanced client satisfaction through tailored solutions and exceptional service. Proficient in Microsoft Office, I thrive in high-pressure environments, driving revenue growth and fostering lasting client connections.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Manager
Residence Inn Marriott
Alexandria, VA
11.2022 - 03.2026
- Was promoted from Front Desk Agent after 7 months
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Received 1st Quarter Manager of 2024
Front Desk Agent
Residence Inn Marriott
Alexandria, VA
02.2022 - 11.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Used FOSSE system to process reservations, check-ins and check-outs
Education
C.D. Hylton High School
Woodbridge, VASkills
- Relationship building
- Review of contracts
- Positive and upbeat
- Bilingual in Spanish
- Microsoft office
Certification
Manager Development Program
Timeline
Sales Manager
Residence Inn Marriott
11.2022 - 03.2026
Front Desk Agent
Residence Inn Marriott
02.2022 - 11.2022
C.D. Hylton High School