Kimberly Lopez
El Monte,CA
Summary
Goal-Oriented individual with a proven track record in enhancing customer satisfaction through effective coaching and mentoring. Skilled in health and safety regulations and relationship building, I foster team excellence and adapt to diverse groups, driving performance improvements and ensuring a positive work environment.
Overview
2
2
years of professional experience
Work History
Crew Member Trainer
La Michocana Plus
El Monte, CA
06.2022 - 12.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Collaborated with management to identify areas for improvement within the team''s performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Mountain View High School
2900 Parkway Dr El Monte, Ca 91732 United States06.2023
Skills
- Health and safety regulations
- Staff retention strategies
- Brand awareness
- Motivational techniques
- Cash handling
- Coaching and mentoring
- Team leadership and supervision
- Active listening
- Verbal and written communication
- Adapt to diverse groups
- Excellent people skills
- Problem- solving skills
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Crew Member Trainer
La Michocana Plus
06.2022 - 12.2023
High School Diploma -
Mountain View High School