Kimberly Lozano
Conway,AR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Harps Food Stores
Conway, AR
06.2021 - Current
I am responsible for many duties including but not limited to cashiering, stocking, cleaning, taking care of customer needs, selling money orders, gift cards, and handling western union transactions. I have also learned how to run the scanning department. I apply new sales ads, handle any price changes and manage the tags.
Education
Bachelor of Arts - Spanish K-12
University of Central Arkansas
Conway, AR05-2026
Skills
- Customer service
- Problem solving
- Customer-focused
- Verbal and written communication
- Work prioritization
- Decision-making
- Staff training
- Exceptional telephone etiquette
- Sales promotion
Affiliations
- UCA Ambassadors
- Sigma Kappa
- Latino Student Association
Languages
Spanish
Native/ Bilingual
Background
- I am a 21-year-old Hispanic woman and first-generation college student. My identity is deeply rooted in my cultural heritage and my family’s journey. Being the first in my family to attend college is a source of pride, and it also drives me to excel so I can make a positive impact in my community. My identity is shaped by my aspirations to become a Spanish teacher, where I can bring my cultural experiences into the classroom and support students, especially those from similar backgrounds, in embracing language and learning. I value resilience, community, and the power of education, all of which fuel my dedication to giving back and empowering others.
References
References available upon request.
Timeline
Customer Service Manager
Harps Food Stores
06.2021 - Current
Bachelor of Arts - Spanish K-12
University of Central Arkansas
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