Kimberly Mabry
Porter,TX
Summary
Dynamic Customer Service Representative with a proven track record at Dillards, Inc., excelling in complaint resolution and team leadership. Skilled in Microsoft Office and dedicated to enhancing customer satisfaction, I successfully reduced complaints through proactive problem-solving and fostered a collaborative environment, driving loyalty and retention.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Dillards, Inc.
11.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Generalist
Macy's
09.2018 - 11.2022
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Kept work areas clean and neat to promote efficient operations.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Organized and maintained supplies to support sales operations.
Cashier
Specs
12.2015 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
General Studies
New Caney High School
New Caney, TX05-2006
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Adherence to high customer service standards
- Complaint resolution
- Team building and leadership
- Exceptional telephone etiquette
- MS office
- Product knowledge
- Continuous improvement
- Report preparation
Timeline
Customer Service Manager
Dillards, Inc.
11.2022 - Current
Generalist
Macy's
09.2018 - 11.2022
Cashier
Specs
12.2015 - 09.2018
General Studies
New Caney High School
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